As their Dealer it is our job to take care of any Customer Service ,Marketing ,Warranty ,... here in US,so really It would be our decision how to handle warranty Issues,....however Klaus is here more than anything as a hobbyist & Innovator not a business owner.
He usually gets quiet excited about his new products & how they going to effect the hobby,more often than none we end up talking about new products than business.
Now there have been quiet a few people either on this board & a few others that have expressed the same concern as if the manufacturer is present on board to promote their business howcome they do not offer customer support,wether I agree with this argument or not ,we are just trying to get rid of any confusion & also keep all our customers happy to the best of our ability.
Please keep in mind We can spend 15 minute a day in this forum to let you know about new innovations that are going to be out there soon & how they can benefit your system ,however to offer CS well will be a lot longer than 15 min. We would rather use that time to serve you in proper & more effective ways rather than PM you back & forth.
I hope you understand the reasoning behind this ,really most times it is not our decision to leave a board or not post ,.. they usually get dictated to us by our customers in many words.Same as what most moderators mentioned about ER I was talking to Jeff @ ER & we all have the same concern how can we be out here & promote the hobby ,share the knowledge & KEEP EVERYONE HAPPY @ THE SAME TIME.:rollface: :rollface: :rollface:
This seems to be still the biggest Challenge.
Last thing I like to apologize to Jason Frey & Jeremy Brower for using their Forum & getting this thread side tracked however I felt necessary to make sure you all know our Challenges as well.
I hope we can go back to the BK thread now,if you have any questions or comments for Proline or Royal-exclusiv please do not hesitate to contact us either by PM ,phone or email
1-877-682-3474
support@prolineaquatics.com
We are looking forward to hear from you soon.
Regards
Jason Behzad
Proline Aquatics Wholesale