i had the same problem. Got tired of charter plus the "promise" of 150 HD channels in September. So i switched to Direct TV. I think the picture quality is better but I didnt really gain anything for saving money. When I called to cancel cable but NOT the internet----they raised my price on high speed internet. So I gave it a couple of days, then called charter back and verbally signed a year deal to knock the internet price down. I only get 3 free months of HBO, SHO, and skinemax but we never really watch them anyway. I also wanted the NFL package to watch all the games. So in the end---I didnt save any money, but got better quality picture, more HD channels coming, and the NFL package.