You know I was going to suggest that but I thought he would know and do it. When I bought my classic used, the seller was on top of that. Hard reset is good anyway to ditch any configuration he might have had.lol, I ended up using a variation of that. Now, I'm really having a good time. I am NOT computer savvy and trying to get through this is challengingSeems the former owner didn't unlink from his account, so I'm having to reset the unit in order to get the Token. Thank God for the internet.