Pacific Sun Kore 5th dosing Fan Club
- Thread starter Rudimenta
- Start date
MadAboutMarine
New member
Is your black lead on your float sensor coming from the top or the bottom?
MadAboutMarine
New member
This is the only 2 pictures i could find online while trying to fix it. Both show black lead at top of floats... But when I purchased the doser it was assembled with the black lead down as below.
For me having the lead up isnt working. Ive just re-assembled back how it came in the box, and its ignoring the bottom float... Waiting to see if it stops pumping water once it reaches the top float, which is still set too high for my sump set up.
Why oh why cant there be better instructions for this product? Im about to switch back to my cheapie china made crap ato....
MadAboutMarine
New member
Grrr, i give up when i cant even post a picture haha
mrtint
New member
Przemek_PacSun
New member
Pumps with resolution 0.01ml (channel #2, #3, #4, #5 have maximum dosage amount 650ml. Pump #1 with resolution 0.1ml - have 6500ml/day.
0.01ml channels allow for dose single drops - which is almost not possible for pumps/devices which offer 0.1ml resolution. Average water drop capacity is about 0.03 - 0.04ml - so if pump work with minimum resolution 0.1ml it's not possible to dose 1 drop(for example)
Siphon effect can happen with every kind of pump - and it depend mostly from difference between liquids level.
That's why we suggest keeping output from tubings above the water level(to protect against evaporating you can you DropDose holder)
This is the only 2 pictures i could find online while trying to fix it. Both show black lead at top of floats... But when I purchased the doser it was assembled with the black lead down as below.
For me having the lead up isnt working. Ive just re-assembled back how it came in the box, and its ignoring the bottom float... Waiting to see if it stops pumping water once it reaches the top float, which is still set too high for my sump set up.
Why oh why cant there be better instructions for this product? Im about to switch back to my cheapie china made crap ato....
I dont know which version of doser you are using - gen.1 or gen.2 - the same with float sensors. There were differences between them(and floating switch mounts) so if you want to get proper support and help - you should simply contact with Pacific Sun Customer Support . There is no better idea than direct contact, trying to find a solution on forum without giving any additional data is not best idea..
Have you tried dismount it and clean everything? Which version of tubings are you using ? I suggest also contacting with service@pacific-sun.eu
Im sure that they will do their work as best as is possible.
Regards
Przemek
Just an update from here.
Now 7 months and counting since I paid for the doser. Still have not had the chance to use it.
Currently stuck in Customs here in Thailand, waiting for Pacific Sun to provide an English Copy of the invoice to Fedex, so the doser can go through customs here. No idea if this will be provided from Pacific Sun or not, so the whole situation is kind of a joke.
Never would believe that I would waste so much time and money on a doser, that I would not even have running 7 months after buying it.
Anyway, will update again IF I ever get what I paid for... (because a simple refund was of course impossible)
Thanks so much for the great service!
Now 7 months and counting since I paid for the doser. Still have not had the chance to use it.
Currently stuck in Customs here in Thailand, waiting for Pacific Sun to provide an English Copy of the invoice to Fedex, so the doser can go through customs here. No idea if this will be provided from Pacific Sun or not, so the whole situation is kind of a joke.
Never would believe that I would waste so much time and money on a doser, that I would not even have running 7 months after buying it.
Anyway, will update again IF I ever get what I paid for... (because a simple refund was of course impossible)
Thanks so much for the great service!
Przemek_PacSun
New member
@ThaiReef
Please let me again reply to your post because I not feel comfortable reading informations which are not completely objective and showing our company in not proper light.
It's surprising that you still post the same informations even after our service explained you everything and you get replies to all your mails.
1. When you placed order you choosed cheapest possible way for shipping order to you.
That shipping cost was about 30 euro and thats a reason why you waited almost two months. It was your choose, you were informed about that and you agreed for that slowest shipping method.
2. You reported problems to our service with not properly working doser. Our service asked you for sending it back to us(after they tried to solve your problem without sending to us, but you still informed them that it's not working for you). There wasn't other way than shipping it to us.
This doser was delivered to our service 29th August morning(to our office on Friday 26th August). We have paid 237,00 euro taxes and duties because there werent any information included to parcel that it's send for repair service(even ordinary information on sticker/shipping label that product is shipped for repair).
3. Our service checked you doser, they discovered not proper settings in doser memory. After firmware upgrade, default settings and 2 days of full tests(which confirmed that everything is working properly) doser was prepared for shipping. We not charged you for any service work, time spent for checking etc. Additionally - we have paid for shipping cost to you by Fedex(as I see now it was 140 euro).
So In my honest opinion our company did everything what you could expect from us - we paid a lot of money for proceed your shipment/service parcels and it costed us much more that we could earn on this sale. Service procedure was finished as soon as possible and on 7th September parcel was sent to you.
Information why it took so long is explained below.
4. Unfortunately it's not true that you are waiting for providing an English copy of invoice to Fedex. Our office contacted today with Fedex and they try to contact with you since 15th September. In that time they sent you three emails and all informations which they need can be delivered only by you.
It can be very easy checked on Fedex website:
https://www.fedex.com/apps/fedextra...5532981~FX&locale=en_PL&cntry_code=pl_english
As you can see - reason of that delay is fact that they can't get from you important informations which are needed for Custom clearance.
Fedex info on tracking website:
Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
Recommended action:
Importer must provide the required registration/ identification number.
For everything above you can find confirmation on Fedex local office - they will confirm you that tried to contact with you several time.
From other side I understand your disappointment however I can't agree for leaving that thread with similar like that post without any reply showing how it was looking on real.
I think that our service and overall stand our company in your case(paying money for duties, taxes etc) and sending it by Fedex(on our cost also - not by regular mail which was much, much cheaper but we wanted to deliver that doser to you as fast as possible) wasn't something wrong what you could expect from Technical support/Service of any company - not only our.
Sincerely,
Przemysław Cybulski
PS. If I can ask you for leaving that thread for discussion about doser settings/configs and others - if you need any other informations regarding anything please contact with our office directly - they are responding to your mails without any delay.
That thread was cleared from off topic posts by OP few weeks ago. Let this stay clean, focused on discussion regarding product.
I hope that when you will get your doser back you will be active user here and we will can talk about device at all.
Please let me again reply to your post because I not feel comfortable reading informations which are not completely objective and showing our company in not proper light.
It's surprising that you still post the same informations even after our service explained you everything and you get replies to all your mails.
1. When you placed order you choosed cheapest possible way for shipping order to you.
That shipping cost was about 30 euro and thats a reason why you waited almost two months. It was your choose, you were informed about that and you agreed for that slowest shipping method.
2. You reported problems to our service with not properly working doser. Our service asked you for sending it back to us(after they tried to solve your problem without sending to us, but you still informed them that it's not working for you). There wasn't other way than shipping it to us.
This doser was delivered to our service 29th August morning(to our office on Friday 26th August). We have paid 237,00 euro taxes and duties because there werent any information included to parcel that it's send for repair service(even ordinary information on sticker/shipping label that product is shipped for repair).
3. Our service checked you doser, they discovered not proper settings in doser memory. After firmware upgrade, default settings and 2 days of full tests(which confirmed that everything is working properly) doser was prepared for shipping. We not charged you for any service work, time spent for checking etc. Additionally - we have paid for shipping cost to you by Fedex(as I see now it was 140 euro).
So In my honest opinion our company did everything what you could expect from us - we paid a lot of money for proceed your shipment/service parcels and it costed us much more that we could earn on this sale. Service procedure was finished as soon as possible and on 7th September parcel was sent to you.
Information why it took so long is explained below.
4. Unfortunately it's not true that you are waiting for providing an English copy of invoice to Fedex. Our office contacted today with Fedex and they try to contact with you since 15th September. In that time they sent you three emails and all informations which they need can be delivered only by you.
It can be very easy checked on Fedex website:
https://www.fedex.com/apps/fedextra...5532981~FX&locale=en_PL&cntry_code=pl_english
As you can see - reason of that delay is fact that they can't get from you important informations which are needed for Custom clearance.
Fedex info on tracking website:
Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
Recommended action:
Importer must provide the required registration/ identification number.
For everything above you can find confirmation on Fedex local office - they will confirm you that tried to contact with you several time.
From other side I understand your disappointment however I can't agree for leaving that thread with similar like that post without any reply showing how it was looking on real.
I think that our service and overall stand our company in your case(paying money for duties, taxes etc) and sending it by Fedex(on our cost also - not by regular mail which was much, much cheaper but we wanted to deliver that doser to you as fast as possible) wasn't something wrong what you could expect from Technical support/Service of any company - not only our.
Sincerely,
Przemysław Cybulski
PS. If I can ask you for leaving that thread for discussion about doser settings/configs and others - if you need any other informations regarding anything please contact with our office directly - they are responding to your mails without any delay.
That thread was cleared from off topic posts by OP few weeks ago. Let this stay clean, focused on discussion regarding product.
I hope that when you will get your doser back you will be active user here and we will can talk about device at all.
Last edited:
Well as a matter of FACT, I have sendt ALL the info needed a long time ago to Fedex, when it was requested by them. I have even spent time on driving to the customs office with requested information.
As you can see from attached screenshots, Fedex is telling me that they are waiting for an English version of the Invoice from YOU. That is the current status and has been so for a long time now.
But again, the customer is just a liar and the one with all the mistakes... right?
(At least I could accept an acceptance that there might a mistake or something like that... and assurance that things would be fixed. But No... The customer is always wrong and to blame.
You claim everybody is waiting for me and all is my fault. Well, just look at the e-mail screenshots of my communication with Fedex. I dont know who screwed up now, but I just know I have paid for a doser and have still to receive it after 7 months. I also know that, no matter how much I try to solve things, I am being blamed by Pacific Sun for all wrong-doings, mistakes or what ever.
I would be happy to review your doser... also give a positive review, BUT it kind of requires that I receive the product that I paid for months ago in working condition.
So, could you maybe provide Fedex with what they need from you?
Attachments
And also I am really sorry that my case has cost your company money. Lets not take into the consideration the time, money and frustrations all this has cost me. At least you could cover your costs, with my money.
However, if you had actually tested the doser and corrected/installed the proper firmware version before receiving payment and sending it to me, then maybe the problem would not have existed at all.
You could also have just accepted my request for a refund the first time, but you refused to give me my money back. Or, you could just have sent me a new working doser as fast replacement, when you had confirmation from me that the defect doser had been returned to you.
Lots of options to avoid an unsatisfied customer and a delivery period of over 7 months (and counting...)
However, if you had actually tested the doser and corrected/installed the proper firmware version before receiving payment and sending it to me, then maybe the problem would not have existed at all.
You could also have just accepted my request for a refund the first time, but you refused to give me my money back. Or, you could just have sent me a new working doser as fast replacement, when you had confirmation from me that the defect doser had been returned to you.
Lots of options to avoid an unsatisfied customer and a delivery period of over 7 months (and counting...)
Przemek_PacSun
New member
Dear Thaireef,
I never said that any Customer is liar - I simply want to say that for every case we should look from both sides.
We get first Fedex mail in last week(regarding that case). They not contacted with our office any time before and they not waited for any documents from us. In the same day when you informed our office about that fact(that they are waiting for invoice - but why they not asked us for that previously? the same invoice was attached to parcel in external transparent bag...) - our office sent to Fedex electronic version of invoice(to your local Fedex office) and since that time they not asked for anything more.
However, when we asked our local office why that parcel is delayed so long - they confirmed that tried to contact with you several times and that issue can be fixed only by importer(they need some data for Custom clearance - more precise data about person which is recipient). Thats all.
The same status you can see on their website(when you track shipment). Why that informations are not consistent and they tell you something other than official report - I dont know.
Nobody want to blame you, really. Nobody is interested about that, however if you wrote that you are waiting 7 months for your paid doser and still not received it - we need to reply, because its not true.
2 months from this date is almost shipping time to you. Next almost month - shipping from you to us. And last two months (since 9th September) - shipping by Fedex to you(because they couldn't deliver parcel to you - we talked about that previously).
I hope that you see that difference between your sentence and this more detailed description.
About doser.
It was sent brand new to you, and doser didn't had any hidden defect. Service not replaced any part(you can compare serial numbers/bluetooth) and your doser was working very strange - due some strange data in his memory.
We don't know what was responsible for that - virus on your computer, problem with bluetooth or maybe something other.
After uploading firmware and setting default config - doser was carefully checked by our Main Chief in service - and everything working properly.
You said that we could send you new working doser as fast as replacement when we got information from you that your doser has been sent.
Our internal policy not allow for that. We did it few times before and we trusted Customers which informed us "it's not working" or "I can't do anything, it was working and stopped - please send replacement asap"
In some of that situations when we agreed for that(sending replacement without seeing original product) - we received flooded or completely damaged devices(damages not covered by warranty) and when we tried to contact with Customers - many of them never replied. Some lamps was dropped to water because Customer not mounted it properly to the ceiling - and after few days/weeks they landed in water.
It was very expensive lesson for us - and since that time we always wait for sending back product which Customer say - "is faulty".
We always stay behind our products, but we saw many Customers which never stayed behind their words - and something presented as "hidden defect" was simply damage not covered by warranty.
I never say that you would be the same like others - but we simply don't want to think about that every time or do special investigation.
But as you can see - product checking took us only few days - and we shipped it immediately to you using Fedex option - not regular mail(which could be used by us a specially that you have choosen it previously as shipment method to you).
Reasuming, since one week Fedex have documents which you asked us for sending to them.
If there is anything what we can do for you - please let us know directly, by mail.
Thank you.
Przemek
I never said that any Customer is liar - I simply want to say that for every case we should look from both sides.
We get first Fedex mail in last week(regarding that case). They not contacted with our office any time before and they not waited for any documents from us. In the same day when you informed our office about that fact(that they are waiting for invoice - but why they not asked us for that previously? the same invoice was attached to parcel in external transparent bag...) - our office sent to Fedex electronic version of invoice(to your local Fedex office) and since that time they not asked for anything more.
However, when we asked our local office why that parcel is delayed so long - they confirmed that tried to contact with you several times and that issue can be fixed only by importer(they need some data for Custom clearance - more precise data about person which is recipient). Thats all.
The same status you can see on their website(when you track shipment). Why that informations are not consistent and they tell you something other than official report - I dont know.
Nobody want to blame you, really. Nobody is interested about that, however if you wrote that you are waiting 7 months for your paid doser and still not received it - we need to reply, because its not true.
2 months from this date is almost shipping time to you. Next almost month - shipping from you to us. And last two months (since 9th September) - shipping by Fedex to you(because they couldn't deliver parcel to you - we talked about that previously).
I hope that you see that difference between your sentence and this more detailed description.
About doser.
It was sent brand new to you, and doser didn't had any hidden defect. Service not replaced any part(you can compare serial numbers/bluetooth) and your doser was working very strange - due some strange data in his memory.
We don't know what was responsible for that - virus on your computer, problem with bluetooth or maybe something other.
After uploading firmware and setting default config - doser was carefully checked by our Main Chief in service - and everything working properly.
You said that we could send you new working doser as fast as replacement when we got information from you that your doser has been sent.
Our internal policy not allow for that. We did it few times before and we trusted Customers which informed us "it's not working" or "I can't do anything, it was working and stopped - please send replacement asap"
In some of that situations when we agreed for that(sending replacement without seeing original product) - we received flooded or completely damaged devices(damages not covered by warranty) and when we tried to contact with Customers - many of them never replied. Some lamps was dropped to water because Customer not mounted it properly to the ceiling - and after few days/weeks they landed in water.
It was very expensive lesson for us - and since that time we always wait for sending back product which Customer say - "is faulty".
We always stay behind our products, but we saw many Customers which never stayed behind their words - and something presented as "hidden defect" was simply damage not covered by warranty.
I never say that you would be the same like others - but we simply don't want to think about that every time or do special investigation.
But as you can see - product checking took us only few days - and we shipped it immediately to you using Fedex option - not regular mail(which could be used by us a specially that you have choosen it previously as shipment method to you).
Reasuming, since one week Fedex have documents which you asked us for sending to them.
If there is anything what we can do for you - please let us know directly, by mail.
Thank you.
Przemek
homer1475
New member
All I'm going to say......
Mine is working perfectly the way it was designed.I will admit I only use it as a dosing unit and not for AWC or ATO.
My only issue was it started to beep for low fluid levels when my dosing containers were still half full and the doser said they were half full. I simply don't use that method anymore and rely on float switches hooked up to a BOB.
With that in mind, it would be hella easier to have an android app on my mobile instead of having to lug out my laptop every time I want to check on it.
Mine is working perfectly the way it was designed.I will admit I only use it as a dosing unit and not for AWC or ATO.
My only issue was it started to beep for low fluid levels when my dosing containers were still half full and the doser said they were half full. I simply don't use that method anymore and rely on float switches hooked up to a BOB.
With that in mind, it would be hella easier to have an android app on my mobile instead of having to lug out my laptop every time I want to check on it.
PeteStewardson
Member
I wish mine always worked perfectly. I have had a number of issues. Latest one seems to be that If I go and change the dosing amounts, then one of the container dosing levels ( Liquid 3 ) gets set to less than a days dose and so the alarms go off. Happens every single time.
That and if I change the dosing amount, and I'm talking changing by 0.5ml a day, then I end up with the dose per day not ending up reading correctly. Its like it skips doses every time you change the amount.
I really wish the software issues were fixed, because it's a great doser when it works.
That and if I change the dosing amount, and I'm talking changing by 0.5ml a day, then I end up with the dose per day not ending up reading correctly. Its like it skips doses every time you change the amount.
I really wish the software issues were fixed, because it's a great doser when it works.
Przemek_PacSun
New member
Please check that you are using latest available software - some bugs reported by Customers was fixed(like not possibility to dose large liquid amount in single or two doses).
We also improved communication (Mac OS/Windows) and many Customers informed us that after upgrading to latest available version it's working already very well.
@Pete
Please contact with our service, they can do remote session with your dozer and check everything - also perform firmware upgrade if you need.
We also improved communication (Mac OS/Windows) and many Customers informed us that after upgrading to latest available version it's working already very well.
@Pete
Please contact with our service, they can do remote session with your dozer and check everything - also perform firmware upgrade if you need.
PeteStewardson
Member
I don't let anyone remote into my machine so that won't help sadly. I am going to borrow a windows machine to do the SW update and see how it goes.
Przemek_PacSun
New member
@Pete
We have dedicated software for doing firmware update on Mac OS X.
Please write to service, they will send it to you.
We have dedicated software for doing firmware update on Mac OS X.
Please write to service, they will send it to you.
