Pacific Sun Kore 5th dosing Fan Club
- Thread starter Rudimenta
- Start date
mrtint
New member
Couldn't find a pacific sun calcium reactor fan club but have a question that somewhat falls under here.
1) I have a kore 5th and would like to try one of the new pacific sun calcium reactors. Do I need the pro version of calcium reactor or can I use the kore 5th as the doser for the calcium reactor? I did notice the pro version has a stepper motor in its doser
2) any one have one? (Calcium reactor)Would you recommend it? I'm looking at the AC-2
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1) I have a kore 5th and would like to try one of the new pacific sun calcium reactors. Do I need the pro version of calcium reactor or can I use the kore 5th as the doser for the calcium reactor? I did notice the pro version has a stepper motor in its doser
2) any one have one? (Calcium reactor)Would you recommend it? I'm looking at the AC-2
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Przemek_PacSun
New member
@Chrisrush
On Windows or Mac app?
@No, Kore 5th is not designed for 24h duty work and be a feeder for Calcium reactor.
You need good quality motor pump with larger tubings.
On Windows or Mac app?
@No, Kore 5th is not designed for 24h duty work and be a feeder for Calcium reactor.
You need good quality motor pump with larger tubings.
Chrisrush
New member
mrtint
New member
Pacific Sun Kore 5th dosing Fan Club
Anyone using the Pacific Sun Kore 5th Digital Magnetic Valve for Osmosis Unit? It's the magnetic solenoid that replaces the DC pump in your top off tank. Looks like you connect directly to RO
If you do use it..... how well does it work? Do you have some kind of back up in case it sticks and floods tank with fresh RO?
Also...... I'm currently using the float for top off but would like to switch to optical sensor. How do you set up the water height you want in the sump? Or does it fill to bottom of optical sensor and shut off?
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Anyone using the Pacific Sun Kore 5th Digital Magnetic Valve for Osmosis Unit? It's the magnetic solenoid that replaces the DC pump in your top off tank. Looks like you connect directly to RO
If you do use it..... how well does it work? Do you have some kind of back up in case it sticks and floods tank with fresh RO?
Also...... I'm currently using the float for top off but would like to switch to optical sensor. How do you set up the water height you want in the sump? Or does it fill to bottom of optical sensor and shut off?
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Przemek_PacSun
New member
@erik
We expect big software update soon, also after your request it should work for very small aquariums(where automatic water change module work very short and change 30-50ml of water in cycle)
@mrtint
if you need nay technical advise please contact with our service@pacific-sun.eu directly.
Thank you.
We expect big software update soon, also after your request it should work for very small aquariums(where automatic water change module work very short and change 30-50ml of water in cycle)
@mrtint
if you need nay technical advise please contact with our service@pacific-sun.eu directly.
Thank you.
Chrisrush
New member
Any updates on this?
Przemek_PacSun
New member
When you click ON - it turn to black. Again clicking ON dont change that state to another color - so ON should be black(enabled channel)
I dont have list of updates yet but we expect firmware changes which will allow release mobile apps also(actual not allow for that due different transmission protocols)
Regards
I purchased a Kore doser several years back and shortly after purchasing it, the ATO pump failed, and I stopped using it. After approaching the retailer here in New Zealand, they wouldn't do anything about it, so in essence I wasted $700 NZD on a doser that didn't really work, or meet my expectations.
With this being said, I'm now going to use it as the ATO and AWC system - but have to buy a new pump for it.
I'm worried about the reliability of these pumps going forward - does anyone have any experience with them failing?
Also, Pacific Sun, given I purchased your product only to find it doesn't work, would you consider giving me any discount on a new pump/AWC DC combo?
Thank you
Matt
With this being said, I'm now going to use it as the ATO and AWC system - but have to buy a new pump for it.
I'm worried about the reliability of these pumps going forward - does anyone have any experience with them failing?
Also, Pacific Sun, given I purchased your product only to find it doesn't work, would you consider giving me any discount on a new pump/AWC DC combo?
Thank you
Matt
sahin
Ultimate Reefer
If the retailer doesnt help I would always contact the manufacturer for assistance. Not sure how often Przemek visits the thread, but do email them for support if you wont get a reply within a week or so.
They're the 10 dollar dc pond pumps on Amazon. I've had mine "fail" a few times but usually I'm able to take it apart clean it out and put it back together to make it work again.
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Przemek_PacSun
New member
Hi Matt,
Sorry to hear that - I regret that you not contacted with us immediately after that failure.
Please catch us directly by service@pacific-sun.eu, I'm sure that they will reply you asap and offer win-win solution.
Regards
Przemek
Przemek_PacSun
New member
Every product manufactured and sold in EU have 2 years warranty.
Przemek_PacSun
New member
No I haven't that info yet.
Well, unfortunately this response was the best that I got. Although my Doser is out of the official warranty period (even though this was not told to me by Pacific Sun or the retailer I purchased it from) by only 5 months, Pacific Sun won't do anything about the failed ATO pump (that failed only 1 month after purchasing the Doser).
Pacific Sun, I've had nothing but issues with your company. The connectivity of the doser to my mac is average to say the least, the doser itself is above average in terms of build quality, and components such as the ATO pump are nothing more than cheap Chinese parts, which aren't built to withstand much use.
What's more is your after sales support is incredibly disappointing. I had a issue with Pacific Sun a year ago after the Kore just froze on me - after calling them they hung up on me because no one could understand English, and then after writing on their Facebook wall asking for help they blocked me from the page.
If you want to consider yourself a "premium" company than you MUST have premium pre and after sales support. EcoTech marine for example, are expensive, but their support IS worth it. I would never hesitate to buy another product from them, but will never, ever buy another Pacific Sun product because your after sales support, and attitude to issues that are 'too difficult' is beyond disappointing.
This thread is littered with people having difficulties and all your company does is blame the customer - never the product, which is a pretty poor stance to take.
Experiences like these will be the downfall of your business, and it's sad that you couldn't see it, and put things right, even where the warranty has expired - which leaves me only one choice but to share my experience with Pacific Sun wherever possible.
Matt
