There's been plenty of feedback over the years about the software but it doesn't sound like all that much has changed.
Pacific Sun Kore 5th dosing Fan Club
- Thread starter Rudimenta
- Start date
There's been plenty of feedback over the years about the software but it doesn't sound like all that much has changed.
Przemek_PacSun
New member
Griff
Many of minor issues reported by Customers were fixed - both on Windows and Mac so it's not like we not doing anything.
Many of Customers reported them here but also in mails - and if we were able include them(like some ideas) in software it was done.
Andrek
In single dose about 10-15 minutes maximum (it's about one liter of liquid )- however as I told - long cycles decrease their lifetime
Many of minor issues reported by Customers were fixed - both on Windows and Mac so it's not like we not doing anything.
Many of Customers reported them here but also in mails - and if we were able include them(like some ideas) in software it was done.
Andrek
In single dose about 10-15 minutes maximum (it's about one liter of liquid )- however as I told - long cycles decrease their lifetime
PacSun Service
New member
Hello.
Ed please don't get us wrong - we repaired Your doser in our service as fast as possible. There was only deleted firmware. After firmware upgrade and test we have send Your doser back to You next day. We can't take responsibility for long shipping by post office. We allways try to solve any problem as fast as possible.
You get doser and it worked as You say properly after repair. As I know from service You had now problem with damaged power supply. This could be source of previous problems also.
I hope that service will solve all current problems soon and You will be happy user of Kore 5th doser again.
We are very sorry for all inconvinience.
Best regards.
Pacific Sun Service.
doktorfisch
New member
Hi,
Below some more details about the problem I am having. It looks a software issue. For some reason channel 2 stops before dosing the requested 62ml.
The problem can be reproduced just by scheduling 250ml per day in 4 intervals. I tried to reset everything and afterwards the problem persists. When I ask the doser to pour 62 ml in manual mode it works fine (not really because for some reason after setting 62 ml it reverts to 45 ml that seems to be the maximum). When it is scheduled to dose the 62 ml it works for channel 1 and 3 but for channel 2 it doses a small amount and stops. I suspect that the continuous beep that I found after my Xmas holidays was related to the open dosing intervals that are not closed and produce at the end a bigger issue in the software.
After many trials it seems that the way to make it work is to schedule more intervals of a shorter time. With 12 intervals instead of 4 it seems to work. But I am not really confident of what it can do.
Probably it is not necessary to send you a binary, just try to dose 250 ml in 4 intervals in the first 3 channels and check what channel 2 does. Just reproduce the setup of the screen of the video below. It was OK with 200 ml but when I increased to 250ml because my corals were consuming more I had the issue.
In these videos I reset the time for the first dosing of channel 2 that should dose 62 ml. It should dose for 6,2 * 13seconds that is the default calibration, more than 60 seconds, but after a few seconds it stops for channel 2. Then I go to manual and it works fine for 45 ml that seems to be the maximum in channel 2
https://www.youtube.com/watch?v=tThm1nWTIhI
https://www.youtube.com/watch?v=YAdtVtMPtdU
Apart of the problem that caused my stony corals tank drop the KH to 3 during last Xmas, as I said I find quite cumbersome the programming with the bt, you need a desk close to the aquarium that I do not have, and even a desk is not enough because you have to locate the computer very close to the lamp or doser.
Anyway I appreciate all the effort you put in the improvements of this product but for a dosing pump first is reliability and afterwards functionality.
BTW a video of the corals in the tank. They have by luck survived the KH 3. I had one lost but not sure if related to the low KH
https://www.youtube.com/watch?v=EjyqgxQKDMA&t=25s
Below some more details about the problem I am having. It looks a software issue. For some reason channel 2 stops before dosing the requested 62ml.
The problem can be reproduced just by scheduling 250ml per day in 4 intervals. I tried to reset everything and afterwards the problem persists. When I ask the doser to pour 62 ml in manual mode it works fine (not really because for some reason after setting 62 ml it reverts to 45 ml that seems to be the maximum). When it is scheduled to dose the 62 ml it works for channel 1 and 3 but for channel 2 it doses a small amount and stops. I suspect that the continuous beep that I found after my Xmas holidays was related to the open dosing intervals that are not closed and produce at the end a bigger issue in the software.
After many trials it seems that the way to make it work is to schedule more intervals of a shorter time. With 12 intervals instead of 4 it seems to work. But I am not really confident of what it can do.
Probably it is not necessary to send you a binary, just try to dose 250 ml in 4 intervals in the first 3 channels and check what channel 2 does. Just reproduce the setup of the screen of the video below. It was OK with 200 ml but when I increased to 250ml because my corals were consuming more I had the issue.
In these videos I reset the time for the first dosing of channel 2 that should dose 62 ml. It should dose for 6,2 * 13seconds that is the default calibration, more than 60 seconds, but after a few seconds it stops for channel 2. Then I go to manual and it works fine for 45 ml that seems to be the maximum in channel 2
https://www.youtube.com/watch?v=tThm1nWTIhI
https://www.youtube.com/watch?v=YAdtVtMPtdU
Apart of the problem that caused my stony corals tank drop the KH to 3 during last Xmas, as I said I find quite cumbersome the programming with the bt, you need a desk close to the aquarium that I do not have, and even a desk is not enough because you have to locate the computer very close to the lamp or doser.
Anyway I appreciate all the effort you put in the improvements of this product but for a dosing pump first is reliability and afterwards functionality.
BTW a video of the corals in the tank. They have by luck survived the KH 3. I had one lost but not sure if related to the low KH
https://www.youtube.com/watch?v=EjyqgxQKDMA&t=25s
Last edited:
PacSun Service
New member
Hello.
@doktorfisch:
As we can see on Your video You use older version of firmware and application - 1,6b. You can find on our web site 1,6c version please make upgrade both PC application and Doser firmware. After upgrade please upload default settings and recalibrate all pumps.
Best regards
Pacific Sun Service.
@doktorfisch:
As we can see on Your video You use older version of firmware and application - 1,6b. You can find on our web site 1,6c version please make upgrade both PC application and Doser firmware. After upgrade please upload default settings and recalibrate all pumps.
Best regards
Pacific Sun Service.
doktorfisch
New member
I tested it quickly and now the problem was not reproduced. The binary I was using was dated September 2016 and the latest one is from October 2016. There are no software release notes indicating what are the changes between both versions. I have noticed that the maximum dosing amount was 45ml in the previous version and now it is 30ml.
Take the following one in a positive way, but now I will be away for a week and I am not confident to trust that I will not have a similar problem to what I found after Xmas. In the last couple of days I have seen a couple of corals bleaching that could be due to the KH variations.
When I bought the Kore I checked that it was for a reasonable time in the market and I do not understand why I should be using a firmware only 2 moths old, specially after the problems of the previous release. If you include software release notes with the changes of every release and warn the users when there is a significant bug it will improve confidence.
Another issue I am having is that there is a motor that is getting significantly slower. The noise is different to the rest and after interchanging the pump heads it continues to be slow. It can be fixed with the calibration that is 19 seconds for 10ml instead of 13, but I do not see normal for a 3 months old device this change. When I made the initial calibration 3 months ago it was as fast as the other motors. Is this normal or should I send it for service?
Regards
Take the following one in a positive way, but now I will be away for a week and I am not confident to trust that I will not have a similar problem to what I found after Xmas. In the last couple of days I have seen a couple of corals bleaching that could be due to the KH variations.
When I bought the Kore I checked that it was for a reasonable time in the market and I do not understand why I should be using a firmware only 2 moths old, specially after the problems of the previous release. If you include software release notes with the changes of every release and warn the users when there is a significant bug it will improve confidence.
Another issue I am having is that there is a motor that is getting significantly slower. The noise is different to the rest and after interchanging the pump heads it continues to be slow. It can be fixed with the calibration that is 19 seconds for 10ml instead of 13, but I do not see normal for a 3 months old device this change. When I made the initial calibration 3 months ago it was as fast as the other motors. Is this normal or should I send it for service?
Regards
PacSun Service
New member
Hello.
@doktorfisch:
Motor and pumps have their livespan which is declared by producer - for motors it's about 1000h. It depends how much fluid this pump must dose during day.
Please contact with us directly at service@pacific-sun.eu - we will try to find solution.
Best regards
Pacific Sun Service.
@doktorfisch:
Motor and pumps have their livespan which is declared by producer - for motors it's about 1000h. It depends how much fluid this pump must dose during day.
Please contact with us directly at service@pacific-sun.eu - we will try to find solution.
Best regards
Pacific Sun Service.
doktorfisch
New member
OK, I sent you the email. It has been dosing less than 250 ml per day. In 3 months at the default calibration rate of 13sec/10ml it has been active less than 10 hours.
serenity
Member
Went to upgrade via mac. they sent me the firmware and firmware PSunFlash App. I connect via bluetooth via Kore 5th 1.6b software, then go back to their firmware app, connect via bluetooth, click apply, go into the Firmware/open file choose the version they sent me click update, NOTHING.. crazy how hard it is to update this thing.. time to upgrade to wifi PS, making something this hard to do is not necessary or needed. Still running VERY old versions I will not put them online until I have them upgraded.
WHY IS THIS SO HARD?
WHY IS THIS SO HARD?
I have seen this as well, same firmware version. I have gen 2, so I had to unplug the power cord. I think that if the connection from the previous session gets interrupted or is not terminated properly, the pump thinks it is still connected from previous time, so it refuses the new connection, until you fully powercycle.
Sent from my STV100-1 using Tapatalk
Przemek_PacSun
New member
Thank you, we really appreciate that kind of feedback! 
Przemek_PacSun
New member
Hi
Please drop mail to service@pacific-sun.eu - I'm sure that Tomasz will handle your issue best as it's possible.
Regards
Przemek
homer1475
New member
Just had this happen to me as well last night. Went to change the amount of a dosing pump, clicked save, then disconnect. The display on the kore 5th still acted as though it was in a remote session, and I could not connect to it. Power cycled the entire unit, and all is good now.
I would agree its almost like the unit doesn't know you disconnected from it.
Syntax1325
Acro Addict
Pacific Sun Kore 5th dosing Fan Club
Will any silicone airline tubing serve as a suitable replacement for the stuff included with the doser?
I assume yes but you never knOw with this European stuff [emoji51]
Sent from my iPhone using Tapatalk
Will any silicone airline tubing serve as a suitable replacement for the stuff included with the doser?
I assume yes but you never knOw with this European stuff [emoji51]
Sent from my iPhone using Tapatalk
serenity
Member
I bought this. I would suggest the same for you.
https://www.amazon.com/gp/product/B00FW80MNK/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
