Hi Griff
Nice to see you again - we can expect your reply every time when this thread is on top ;-)
Some facts - not blames.
1. iOS DON'T support RFCOMM - serial port communication. To be more precise - it support, but request from companies buying their own chips which will encode this protocol and allow to use serial communication with any SPP devices.
2. It's a FACT that all new laptops have energy saving bluetooth modules which have very small output power - which can cause several issues with connections. There is several posts from Customers(also here) which confirmed that changing BT to external modules - it fixed their connection issues on 100%.
3. Before you will start talking abou tany faulty - please focus on fact that something can be simply sourced by:
- choosed not proper COM port in app
- wrong drivers used by computer
- other important facts which can cause communication
But we are not leaving our Customers without any support - almost all issues(with communcation) reported by Customers to our service were SOLVED without any technical repairs/fixes our hardware.
4. For your knowledge - BT protocols are newer that WiFi ;-) and they are still used by several proffesiona devices and manufacturers(in aquatic industry - by Giesmann for example)
All communication layers have their own pros and cons - bluetooth is much easier to setup and use than any other. I can point you several threads where other devices users make complains about Wifi/USB connections. This make them faulty? Not. Our Kore 5th from the beginning was designed as BT controlled device with dedicated apps for Windows/Mac. Some other manufacturers use Wifi layer(but you still need to have Windows based computer to do firmware upgrade etc).
5. I would like to not discuss with you about "mythical" devices. I understand that you would like prefer to get not checked(and not 100% working device like Cube bridge) earlier - than later, but after full tests/properly checked. It's not so easy to do all this things - if it would be, many other manufacturers would like to do the same(like native apps for Mac OS X) which are still not avalaible.
I dont know anything about your source of inforations about that "mythical device" but I worry that your informations are "quite wrong".
Finally - we are looking at our model and we never said that its "bugs free". There is no any "bugs free" devices on market. Our IT team is working hard and release updates after all bugs reported to our service and confirmed by our programmers.
But you need to look for that from technical point of view - if something is working for 95% of Customers and not working for rest 5% - the issue is almost in 99.9% sourced by remote system(Customer computer settings/hardware) not by designer mistake.
It's simply rule which is proven in many different industries.
But - without any doubt - and as I informed previously, we never left Customers without support and we help them in their computer settings/configuration.
"No need to reply or discuss"
Sure, so after my reply we can finish it. If you would like to discuss about that in the future please be in touch with me directly. It will be my pleasure to reply all your mails directly.
Thank you.
@bimborocks
Please contact with our
service@pacific-sun.eu directly - if it will be needed they will do remote sesion with your compter and halp you setting up your doser. Don't worry ;-)
Regards
Przemek
