Recent Feedback

[eschulist]

Just wanted to share that I ordered from Blue Zoo about 2 weeks ago with a delivery of Tues. The package was shipped Monday night and in the morning I check the FedEx status and it says the fish were in Indianapolis (I live in Minneapolis). I thought maybe the tracking just didn't get update. Nope, it turned out all of BlueZoos shipments that day got stuck for 24 hours.

I got a call from a BZ rep Tuesday afternoon alerting me to the situation and making sure I knew the procedure if I had any loses when the package showed up Wednesday.

Sure enough 9am on Wednesday the package finally arrived. Some 40+ hours later I open the box to find all 3 of the fish I ordered had survived and were doing well. I followed their procedure and acclimated them as directed. I'm happy with the order and the quality of livestock that I received. I wish they would have shown up a day sooner to reduce the stress level even more but that was not the fault of BlueZoo.

 

[cee]

First, let me say that I'm certain I've ordered at least ten times from BZA in the past several years. Up until recently, their customer service has been top-notch and the health of their livestock generally very good. I placed an order with the last week for 2 fish, the first of which was one of their Collector's Choice splendid fairy wrasses. The order shipped on Wednesday for Thursday delivery and arrived without delay. As I was at work, my wife started to acclimate according to their procedure. When the time came to begin adding water, she realized that the fairy wrasse had perished. She called me at work and I went home at lunch to document the DOA/DAA. I promptly called BZA only to get voice mail, after which I left a message. Followed-up with another phone call and 2 emails with no response.

It appears as though, after logging into my account on their website, that they are processing a replacement. This is excellent news but I'm a bit disappointed by their lack of communication on the matter. I'll give it a few days to see what transpires and update accordingly.

Dave

 

[cee]

Update, they contacted me to authorize a replacement. The only downside is I have to pay shipping. Seems a bit out-of-sorts since the original fish arrived DOA. If they ship me a fish that survives I'll be fine with the turnout.

 

[shifty51008]

Youll be hard to find a company that will cover the cost of shipping for replacements. With bz being one of the lowest if not the lowest companies that offer free shipping for how much you have to buy i am sure they are eating some of the cost of shipping.

But i am sure they will take care of you and get things worked out, they are a great company.

 

[BlueZooAquatics]

To cee:

Mr. Anderson (said in best Agent Smith voice possible)

We have always taken of you on every single order dating back to around 2009 when you had that disaster with your ritteri anemone wiping your tank. Israel bends over backwards to sort through the Acropora tanks to try to find the exact species you are asking for on a skew (Catalina's Pick) which is really priced to sell the healthy Acros that don't have the best color quickly.

So really you should have no reason to think we wouldn't take care of you in this particular case. It's actually funny to us that you don't seem to realize that literally everybody in the company knows who you are and knows what is in your tank. You rarely say thank you for our hard work and never address any of us by name but we still always try our best to make sure you are satisfied.

So thank you for the business over the last 6+ years. We greatly appreciate it.

Your friends,

Israel, Josh, Greg, Wayne, Cynthia, Dennis, Eric and Paola

 

[MrineLfRlz]

BZ is a great place to buy from i will for sure do business with them in the near future again. If there is a problem they will do what they can to make it right.
My replacement fish is doing great!
order#366247

 

[BlueZooAquatics]

A customer from Pennsylvania wrote:

Received my order this morning. Just have to tell you how thrilled I am with my first purchase. Fish are better than expected and already eating. Can't thank you enough. I will be ordering again. The sea.....net of wonder forever.

P.S.-- Thanks for the extras.

 

[BlueZooAquatics]

A customer in New Jersey wrote:

Thank you so much. Other than my lfs you are one of the most helpful, reliable online sites I will only deal with. Everything from the shopping experience, guarantee, live merchandise and information you provide me on a variety of topics. I know I am not a huge buyer but it's good to know you take care of the little "guy" as well

 

[BlueZooAquatics]

A customer from Pennsylvania wrote:

Thank you. The Leopard Wrasse is doing great. She has been out eating pods since day 1, and is already eating frozen food!! Thank you for sending such an excellent fish.

 

[dochoot]

Looking to place my first order and I admit the unhappy customers make it kind of hard.

 

[BlueZooAquatics]

Hi dochoot,

I think in every business you are going to have people not happy in one form or another. But we ship a ton of animals and have way more happy customers than not hence the original reason for this particular thread. If we ship 150 orders a day, 148 people are going to be happy and go about their lives not mentioning that they were happy because that's what they expect. 1 person will be happy enough and of the type to let everyone know and then 1 person might be unhappy with something. That one person we will try very hard to make happy but sometimes you simply cannot.

Don't forget, if you have questions, you can always call us 888-479-2583. We absolutely answer the phone with a friendly greeting during normal business hours. Take care.

 

[dochoot]

First Order

First Order

I tell you what, I will commit prospectively to post experience, good/bad.

 

[BlueZooAquatics]

Ok sounds good. Take care.

 

[fbodykiller]

I wish you guys would go back to posting more wysiwyg pics. You guys used to have a lot more of this.

 

[olemiss reb]

I've placed 37 orders with BZ since 2008. There have been a few hiccups along the way, FedEx delays, and BZ has always been prompt issuing credits for the DOAs. I wouldn't keep ordering from them if they didn't have awesome customer service and quality stock.

 

[BlueZooAquatics]

Thanks for the comments olemiss. We always appreciate the business and are always here to help. Hope that red devil is doing well for you.

fbodykiller, thank you as well for the comment. We do post as much as time allows to CC WYSIWYG but honestly the items sell really fast most of the time. We try to post between 20 and 30 items a day. Hopefully you are on our mailing list so you get alerted when there is an update. If not, join the newsletter through the site and you will get first crack at all the cool and rare stuff that gets posted.

Take care.

 

[10steinke]

My experince was a bad experince

My experince was a bad experince

I centered my purchase from Blue Zoo Aquatics around a dwarf fuzzy lionfish. The lionfish got canceled from my order without me ever being informed. They issued me a refund for the fish but the whole point of the purchase was to get a dwarf fuzzy. They never gave me an option to cancel my order so now if I want a DFL I would have to pay an additional 40$ for shipping. I should have listened to the reviews of bad customer service because it cost me what I've been waiting so patiently for. I will be getting the rest of my purchases from the site I usually use because of their excellent service. Just my experience.

 

[BlueZooAquatics]

Welcome to the forum 10steinke!

Sorry you did not get the lionfish you ordered but we take pride int he health of every animal we ship and this particular animal did not live up to our standards. You did state in another email that "all other livestock is looking very healthy" which is a testament to how we operate. Quality livestock at a reasonable price.

We wish you much success with your aquarium and do hope you are able to find a healthy fuzzy dwarf lionfish that you are looking for. If we can be of any other assistance, please do not hesitate to ask.

Take care.

 

[10steinke]

It would have been nice to have been informed of the cancelled fish so I could have held off on my order until I was able to receive a "up to standard" lionfish. Then I would have got the fish this order was about as well as a good experience from another online retailer.

 

[Jcreefer1]

Blue Zoo live rock

Blue Zoo live rock

Today I received a box of Pukani live rock from Blue Zoo.....to say I'm disappointed is an understatement. First off I have been in the hobby for over 25 years and keep a very successful SPS tank. I was setting up another reef tank and needed a few boxes of live rock. I decided to try 1 box before committing to the 6 boxes I need. I paid 100.00 to fedex it next day to make sure it arrived fresh. The rock was bone dry and there was only 2 usable pieces in the whole box and the rest was unusable rubble ! After being in this hobby a long time I know how some suppliers work. They get their shipment of rock in and do not unpack it but it just sits in the box as they sell through it. So your " fresh " rock has been sitting for days and weeks. You place an order and they just slap a sticker on one of the boxes sitting at their facility and send it off as fresh live rock. I don't know if that's what Blue Zoo does but it would be worse if this was how they picked and packed my box of rubble. I emailed them a few hours ago and have not heard back as of yet. I'm hoping they do the right thing for me. I will repost the out come. :furious: