I am gonna go against the grain here but i've never had a problem with them. The girl returned my emails promptly and it wasn't just a couple.
Ordered pods and a few little things here and there. Even went inside with some buddies during that limited open house they had last year. Looked like a typical commercial operation to me, tanks were clean and all the people were nice including the owner. Got a set of super bad *** palys from them that are pretty much my faves in the tank. That said, i'm not much of a coral guy, way more into fish and nems but I didn't see anything that would keep me from buying from them.
I do go to faois 10 times for every order from them though, but not because reefstogo is bad, faois is just that good.