replacement BRS doser arrived and I'm MAD as H*II

[Gary Majchrzak]

I don't want this thing. BRS has ignored my emails and my calls. I've never had any problems with BRS (or any vendor on RC for that matter but NOW BRS HAS GOT ME MAD.

YOU HAVE ONE VERY DISAPPOINTED CUSTOMER HERE.

TAKE THIS BACK AND GIVE ME CREDIT

 

[Gary Majchrzak]

read this thread

 

[oneradtek202]

sorry gary! on a side note iw as waiting for u to show at salty dog, had about 10 frags on green stylo for ya

 

[Gary Majchrzak]

thanks for thinking of me.
I'm waiting to get a Litermeter before adding any more corals.
I wanted BRS to credit my account towards a reliable topoff device (such as a Litermeter) and proceed from there.

The BRS topoff doser sucks and customer service on this is even worse!

 

[oneradtek202]

i dont wanna jinx myself but all three of mine have been great for a few years now...i constantly check though, because i know its a matter of time

 

[Gary Majchrzak]

sure... rub it in

sure... rub it in

how long can somebody stay in business if they ignore their customers?

 

[Capt_Cully]

Makes you wonder what's in that 2 part white powder??? We are all addicted!

Just call them, unless you have to no avail? I found the email route quite sluggish.

 

[Gary Majchrzak]

I've called.

I emailed.

I told them NOT to send me a replacement. I WANT CREDIT.

or give me my money back... I'll shop elsewhere.

 

[briangsxr1000]

Check the mail... Liter meter should be in today or tomorrow.

 

[darkiss]

how can they ignore you if they have live chat

 

[Gary Majchrzak]

Check the mail... Liter meter should be in today or tomorrow.

got it just now THANKS

 

[Gary Majchrzak]

how can they ignore you if they have live chat

dude (?)... they ignored my VOICE on the PHONE

and my EMAILS

do you think I want to play around live chatting with somebody?

THIS ISN'T MATCH DOT COM :lmao:

this thing is sitting here unopened in the shipping box WAITING FOR THEM TO ACKNOWLEDGE I DON'T WANT IT ... I WANT CREDIT

 

[Johnny C]

They've obviously come to a conclusion on the subject, which is to give you a replacement. I'm sure if you throw it on the FS forum, you can sell it pretty quickly.

 

[low riderr]

just bought a bubble magnus,went to install and program it.guess what? 2 of the three pumps wont work.i am so tired of cheap chinese crap. now i get to play the waranty game as well

 

[Gary Majchrzak]

just bought a bubble magnus,went to install and program it.guess what? 2 of the three pumps wont work.i am so tired of cheap chinese crap. now i get to play the waranty game as well

:lolspin:

Johnny- I'm confident BRS will change their mind. They just need this matter to get pushed up to someone's attention that can actually do something about it. Stay tuned. And whoever wants to join this game is more than welcome to!

 

[Gary Majchrzak]

issue resolved

issue resolved

thank you, BRS.

I look forward to giving you my business :wave:

 

[Srixon]

thank you, BRS.

I look forward to giving you my business :wave:

So this worked out for you Gary? Or is it waving sarcasm?

 

[Gary Majchrzak]

the issue was resolved to my satisfaction

the issue was resolved to my satisfaction

I was confident it would be.
I'm a loyal customer of BRS and it will continue.

 

[rogerwilco357]

wow what a turn around..lol so BRS is now good?

 

[Jacwil]

Lol...weird