Tunze Buyers Bewhere
- Thread starter RoadkillRich
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Don can slap me silly I will not be mad
I just managed to mod my 6055 (yes I have one) into a near 6100 machine by over-driving it with a 6100 prop, if anything I think I deserve Rich's punishment.
Sorry for your loss Rich, I can not speak for Roger but in your case I agree returning the whole thing for inspection would be ideal.
I just managed to mod my 6055 (yes I have one) into a near 6100 machine by over-driving it with a 6100 prop, if anything I think I deserve Rich's punishment.Sorry for your loss Rich, I can not speak for Roger but in your case I agree returning the whole thing for inspection would be ideal.
DarthBaiter
New member
Yep, Rich, I make mistakes all the time. That's why I love the spell checker. If you use other forums and they don't have one, you can download the Google tool bar and that also has a spell checker.
Again, I feel for you, but I don't think asking Roger for a new pump is gonna get you one. He'll do his best to make the one you have run new, or maybe he might exchange the one that burnt out, I don't know, but if you really want a Seio or a Vortech(only other over the counter alternatives), that's up to your LFS and not Roger.
GL
P.S. Spell checker found three mistakes on this post alone. LoL
That's why I love the spell checker. If you use other forums and they don't have one, you can download the Google tool bar and that also has a spell checker. Again, I feel for you, but I don't think asking Roger for a new pump is gonna get you one. He'll do his best to make the one you have run new, or maybe he might exchange the one that burnt out, I don't know, but if you really want a Seio or a Vortech(only other over the counter alternatives), that's up to your LFS and not Roger.
GL
P.S. Spell checker found three mistakes on this post alone. LoL
Total 26W, minus the transformer I estimated the motor draw to be 24W, and bag test at 2,500 gph.
For more details and my review, check the link below, look for the last page(s):
http://reefcentral.com/forums/showthread.php?s=&threadid=1025361
antonsemrad
New member
Folks, something to keep in mind is, its not exactly free for tunze to have this forum. Like it or not, RC and tunze mutually benifit from it. So when someone comes on a sponsored forum and makes comments like
tunze pumps are way over priced
if they will not give me brand new 6100 pumps i am going to get my money back and look for a better pump some where els.
i find this to be BS
looks like people are having a lot of trouble with them
about the products that are being sponsored, its likely to irritate people. The very same people that are in a postion to help with the issue that is in question.
Rich; I can tell that you are frustrated, and I think that I would be too if I were in your position, but being so confrontaional is likely to be conterprodutive.
My point is; please don't use RC to threaten a company to give you what you want. If you want to warn other hobbyists about a company, or give a good review about a product there is a special forum dedicated for this purpose.
I have noticed from using several stream pumps at the same time that sometimes one pump will clog up before others.
Perhaps one clogged part leads to more deposits more quickly?
BTW Cleaning stream pumps is not my fav passtime either, and I do wonder if other prop pumps are less prone to ca deposits.
tunze pumps are way over priced
if they will not give me brand new 6100 pumps i am going to get my money back and look for a better pump some where els.
i find this to be BS
looks like people are having a lot of trouble with them
about the products that are being sponsored, its likely to irritate people. The very same people that are in a postion to help with the issue that is in question.
Rich; I can tell that you are frustrated, and I think that I would be too if I were in your position, but being so confrontaional is likely to be conterprodutive.
My point is; please don't use RC to threaten a company to give you what you want. If you want to warn other hobbyists about a company, or give a good review about a product there is a special forum dedicated for this purpose.
I have noticed from using several stream pumps at the same time that sometimes one pump will clog up before others.
Perhaps one clogged part leads to more deposits more quickly?
BTW Cleaning stream pumps is not my fav passtime either, and I do wonder if other prop pumps are less prone to ca deposits.
Folks, we had a bad batch of plastic go into making the last series of pumps. Some plastic from another product was still in the machine when production was switched over. The motors are fine, the plastic however is bad due to a blend of incompatible plastics. The only thing wrong with the pumps is the plastic is blistered inside the propeller well and is seizing the magnet. Every pumpo is tested before it leaves the factory but the test lasts a few seconds, see that it works and that the wattage is correct.
In regards to the case at hand, Rich contacted his dealer immediately and his dealer was sent new motors to repair the pumps the same day I was informed of the situation. Beyond that I do not know if the drive units were installed wrong or what the circumstances are and this is exactly why I prefer to get items back and repair them myself. Rich sent me a PM, I do not answer PM or emails or posts on weekends any more for exactly this reason. I have had too many unreasonable people ruin my weekend. Rich stated in his PM he would give me a chance to resolve this by PM before going public- he did not. Further, I don't see the need for the black mail, I have never refused to help anyone, well save a couple people who I exhausted every effort to help only to be continually abused. If you must have new pumps that is fine but I have no new pumps at this time. The only option I have is to repair them with what ever parts they need. The original problem was a faulty motor and my gut feeling is the upper bearings were left in the old motors and that is the source of the noise- no bearings. If you want to return them I would be glad to work that out with your dealer, there is no reason to go berzerk over aquarium pumps, I have made every reasonable effort to help you.
While we are on the topic, dhnguyen, why do you have this blood lust against Tunze? I have read posts by you where you wished we would go out of business and to the best of my knowledge I have never turned you down for help or done anything to wrong you. If you don't like the price, don't buy it, it is really that simple. I see no reason to jump on every miserable thread and add fuel to the fire. We make plenty of mistakes and I do my best to make them right but I cannot do anything if I am not given a chance first.
There is absolutely no reason for a thread like this to exist in my forum. I am here to help people, just ask and I will do my best to accomodate you.
In regards to the case at hand, Rich contacted his dealer immediately and his dealer was sent new motors to repair the pumps the same day I was informed of the situation. Beyond that I do not know if the drive units were installed wrong or what the circumstances are and this is exactly why I prefer to get items back and repair them myself. Rich sent me a PM, I do not answer PM or emails or posts on weekends any more for exactly this reason. I have had too many unreasonable people ruin my weekend. Rich stated in his PM he would give me a chance to resolve this by PM before going public- he did not. Further, I don't see the need for the black mail, I have never refused to help anyone, well save a couple people who I exhausted every effort to help only to be continually abused. If you must have new pumps that is fine but I have no new pumps at this time. The only option I have is to repair them with what ever parts they need. The original problem was a faulty motor and my gut feeling is the upper bearings were left in the old motors and that is the source of the noise- no bearings. If you want to return them I would be glad to work that out with your dealer, there is no reason to go berzerk over aquarium pumps, I have made every reasonable effort to help you.
While we are on the topic, dhnguyen, why do you have this blood lust against Tunze? I have read posts by you where you wished we would go out of business and to the best of my knowledge I have never turned you down for help or done anything to wrong you. If you don't like the price, don't buy it, it is really that simple. I see no reason to jump on every miserable thread and add fuel to the fire. We make plenty of mistakes and I do my best to make them right but I cannot do anything if I am not given a chance first.
There is absolutely no reason for a thread like this to exist in my forum. I am here to help people, just ask and I will do my best to accomodate you.
1SickReefer
New member
Amen Roger, Thanks for all the help you have given fellow hobbyist over the years, your service and warranty is 2nd to none!!!! You can give some ppl a gold bar and they will complain it is too heavy!
Do you want to reprhase that a bit? I never once said that I wish Tunze would go out of business. Do I think your products are overpriced? Yes... Do I think your products are well made? Yes... At least some of them are.
I also think it's just plain wrong for that mob-mentality on here to immediately slam the original poster of this thread. Realizing that it's $1,000 he just shelled out for something that didn't work to expectation, not some $20 powerheads, I would be quite upset as well. If my $1,500 Plasma TV didn't work 2 days after purchase, what do you think I'm gonna do? Ask for replacement parts?
While I do understand that all companies make mistakes and do applaud you for attempting to address the problem accordingly. It's how you treat your customers that will make a difference.
This will be the only commemt I have on this.
D.
<a href=showthread.php?s=&postid=8844431#post8844431 target=_blank>Originally posted</a> by dhnguyen
Kiss Tunze good bye
$150 for variable pump doing up to 4000 gph will put the Tunze Streams out of business
That is why I called into people's objectivity into question, even for those often considered well respected.
That Chinese made pump is rated 25W max, if you believe it can pump out 4,000gph, while the Tunze 6100 is 45W and 3200gph max, the Voltech 35W and 3000gph, I have a bridge to sell you.
That Chinese made pump is rated 25W max, if you believe it can pump out 4,000gph, while the Tunze 6100 is 45W and 3200gph max, the Voltech 35W and 3000gph, I have a bridge to sell you.
"D.",
Why is it that everytime you post up it seems like you are slinging mud around in the room?
You seem a bit full of yourself ... and your MJMOD ... JMHO - maybe you should stick to your "maxi-streaming mod threadid 717034".
I believe most here felt about the same way about the original poster & his post ... it was a bit off base. He should've contacted Tunze Directly, and respected their business hours to wait & have the problem solved - NOT started to sling mud before they got a chance to address & correct their product.
I'm all for getting a problem fixed! I sure do hope that the original poster does get his pumps working, and i'm certain that he will - provided he respects the boundaries & works with Roger/Tunze/ his retailer.
I have dealt with Roger briefly in the past .. and he has been nothing short of great. He offered to replace parts for my 6100 Stream when i inquired about an issue i am experiencing with a pump i purchased USED.
No, he did NOT answer his email, PM, or thread over the weekend, or at night ... but thats because it was outside of his/Tunze business hours.
He did answer promptly during business hours though ... thats all i can ask for.
The way i read the responses here ... nobody was saying that TUNZE is 'ELITE", creates a "PERFECT" product that NEVER HAS ISSUES.
Roger admits that their products are engineered by humans, built by man made components, and mostly assembled by humans.
The harsh responses were given for other reasons ...
PrangeWay
Duke of Monte Fisto
There is a supposed "Tunze Killer" product out every 6 months, as voiced by people who don't own or use a Tunze. I don't see another single high flow, low wattage, DC, CONTROLLABLE, product on the market anywhere. The closest thing is the Vortec, but that actually costs more. Even the over-priced label Tunze gets I think is inaccurate, even the cheap chinesse ac, propeller pumps start approaching higher prices once you get to Tunze's gph, and that's for a product that isn't variable speed/flow, which is the single most important part of the streams. Now that that is covered...
The poster should have just fired a pm to Roger and waited for Monday for the address to send the pumps to, a week later they'd have been back and working perfectly. The biggest reason to buy a Tunze after the above facts, is that Tunze USA has excellent customer service and warranty coverage. When you have a problem with a company like Tunze with it's glittering and earned reputation it's best to wait before you start a swinging, as you'll just look foolish/irrational, as everyone who's had previous experience knows it'll fixed.
PW
The poster should have just fired a pm to Roger and waited for Monday for the address to send the pumps to, a week later they'd have been back and working perfectly. The biggest reason to buy a Tunze after the above facts, is that Tunze USA has excellent customer service and warranty coverage. When you have a problem with a company like Tunze with it's glittering and earned reputation it's best to wait before you start a swinging, as you'll just look foolish/irrational, as everyone who's had previous experience knows it'll fixed.
PW
RoadkillRich
Premium Member
Again
The only reason i posted my post was to let people know
Something was wrong with Tunze 6100 pumps.
I did email Roger last week and still have not heard from him yet.
he did come on this post and say what the problem was.
let me tell you all this and really think about it,i get two Tunzes 6100 pumps two day later they burn up and stop working,i send them back to my LFS and he says to me noproblem well get new one but must talk to Roger, i say fine, he call me on the phone and told me they would only replace the engine blocks, i was not to happy about it, they are only 2 days old, but i went along with it,Roger told the LFS guy the plastic was contaminated and that he would send two more engine blocks out and he did, i got them pretty fast, i look at the first set and took down some numbers on the two pumps and ask my LFS guy what they meant
And he told me they were batch numbers, well when the 2nd pumps came in they had the same numbers as the first ones
Way would some one send out the same batch and know they where no good ,how do i know, the 2nd batch burned up also.i never bashed Roger i just posted bewhere of Tunze
and had every right to do so as a fellow RC member to let people know some thing was wrong with them, so they would not go thru what i was going thru, i know two stores that are not ordering them, way,do you want to buy a pump and not know if you got the bad batch, Tunze is well awhere of the problem
but yet they are still being sold, way?.
Some one on this post said RC and Tunze both benefit from the sales,what about the people who buy the bad batch of pumps
What do we benefit, did Tunze call back all the pumps that where
Bad? or are they still out there?.
All the thing i am saying are true.
I bought Tunze pumps after 2 years of reading about them on RC , I just wanted to have the same kind of flow you guy and gals have in your tanks, well it did not happen yet, and it looks like i my not, so am i happy about it no, is there anything i can do about it not really, my LFS guy does not want to bring in any more right now , do you balm him i am the guy on the author end
and i am saying i don't balm ya one bit, who wants to sell a pump
that you really cant say its not the bad batch, not me.
I sent Tunze an email and i am going to send them one more.
This is not about bashing this is about being honest.
And that,s all i have done here, yes i would still like to get two more pumps and yes it would be nice to post every thing went well for me, but that's not what happed and again it does not look to good, so the only thing i can do is give people the heads up that Tunze two year Guarantee is not so good , i am not Guarantee to get two more pumps and was told to my be not get them right now because of what going on.
So i will post what happens with Tunze.
And you all have a great day.
Rich
The only reason i posted my post was to let people know
Something was wrong with Tunze 6100 pumps.
I did email Roger last week and still have not heard from him yet.
he did come on this post and say what the problem was.
let me tell you all this and really think about it,i get two Tunzes 6100 pumps two day later they burn up and stop working,i send them back to my LFS and he says to me noproblem well get new one but must talk to Roger, i say fine, he call me on the phone and told me they would only replace the engine blocks, i was not to happy about it, they are only 2 days old, but i went along with it,Roger told the LFS guy the plastic was contaminated and that he would send two more engine blocks out and he did, i got them pretty fast, i look at the first set and took down some numbers on the two pumps and ask my LFS guy what they meant
And he told me they were batch numbers, well when the 2nd pumps came in they had the same numbers as the first ones
Way would some one send out the same batch and know they where no good ,how do i know, the 2nd batch burned up also.i never bashed Roger i just posted bewhere of Tunze
and had every right to do so as a fellow RC member to let people know some thing was wrong with them, so they would not go thru what i was going thru, i know two stores that are not ordering them, way,do you want to buy a pump and not know if you got the bad batch, Tunze is well awhere of the problem
but yet they are still being sold, way?.
Some one on this post said RC and Tunze both benefit from the sales,what about the people who buy the bad batch of pumps
What do we benefit, did Tunze call back all the pumps that where
Bad? or are they still out there?.
All the thing i am saying are true.
I bought Tunze pumps after 2 years of reading about them on RC , I just wanted to have the same kind of flow you guy and gals have in your tanks, well it did not happen yet, and it looks like i my not, so am i happy about it no, is there anything i can do about it not really, my LFS guy does not want to bring in any more right now , do you balm him i am the guy on the author end
and i am saying i don't balm ya one bit, who wants to sell a pump
that you really cant say its not the bad batch, not me.
I sent Tunze an email and i am going to send them one more.
This is not about bashing this is about being honest.
And that,s all i have done here, yes i would still like to get two more pumps and yes it would be nice to post every thing went well for me, but that's not what happed and again it does not look to good, so the only thing i can do is give people the heads up that Tunze two year Guarantee is not so good , i am not Guarantee to get two more pumps and was told to my be not get them right now because of what going on.
So i will post what happens with Tunze.
And you all have a great day.
Rich
I sent you a PM yesterday, I never recieved an email, just a PM. Perhaps you are emailing the company in Germany? I also said I would replace your pumps, reread what I posted above. The problem is I have no complete 6100's in stock. The only problem was the motor coil, that is all that should need replacement. My strongest suspicion is that the pumps I sent your dealer were not assembled properly when they moved the parts from one pump to another.
Recalls are limited to products which pose a safety hazard, no safety hazard exists. Further the majority of the pumps in this batch are fine, we have no way to track which were the first few dozen off the line that may have contaminated plastic. We have cut open pumps and inspected them, there is no visual clue as to the problem until it happens. All we can do is take care of the problems as they arrise. This is the most pointless thread on RC at the moment. By now you could have sent the pumps to me and we could have the problem resolved.
Recalls are limited to products which pose a safety hazard, no safety hazard exists. Further the majority of the pumps in this batch are fine, we have no way to track which were the first few dozen off the line that may have contaminated plastic. We have cut open pumps and inspected them, there is no visual clue as to the problem until it happens. All we can do is take care of the problems as they arrise. This is the most pointless thread on RC at the moment. By now you could have sent the pumps to me and we could have the problem resolved.
jnarowe
New member
:lol: Well from this thread I guess I am learning that I simply cannot be considered objective. I therefore have to assume that I am an idiot. Thanks for setting Don and myself straight. We could have gone through the rest of our lives never knowing what imbiciles we really are.
Maybe, since I am an idiot and cannot judge a product based on my experience with it, I should round-file my 5 Vortechs and buy all Tunze Streams? Or get rid of my Chinese PHs that function up to expectation and replace them with Nano Streams?
Rest assured that the attitude here and Roger's comments about Don have cemented my impression of the type of people in orbit around Tunze and you won't see me at any TunzeBot Tone Police parties! :lol:
Maybe, since I am an idiot and cannot judge a product based on my experience with it, I should round-file my 5 Vortechs and buy all Tunze Streams? Or get rid of my Chinese PHs that function up to expectation and replace them with Nano Streams?
Rest assured that the attitude here and Roger's comments about Don have cemented my impression of the type of people in orbit around Tunze and you won't see me at any TunzeBot Tone Police parties! :lol:
<a href=showthread.php?s=&postid=9853101#post9853101 target=_blank>Originally posted</a> by jnarowe
:lol: Well from this thread I guess I am learning that I simply cannot be considered objective. I therefore have to assume that I am an idiot. Thanks for setting Don and myself straight. We could have gone through the rest of our lives never knowing what imbiciles we really are.
Maybe, since I am an idiot and cannot judge a product based on my experience with it, I should round-file my 5 Vortechs and buy all Tunze Streams? Or get rid of my Chinese PHs that function up to expectation and replace them with Nano Streams?
Rest assured that the attitude here and Roger's comments about Don have cemented my impression of the type of people in orbit around Tunze and you won't see me at any TunzeBot Tone Police parties! :lol:
you *are* here now...
<a href=showthread.php?s=&postid=9853101#post9853101 target=_blank>Originally posted</a> by jnarowe
:lol: Well from this thread I guess I am learning that I simply cannot be considered objective. I therefore have to assume that I am an idiot. Thanks for setting Don and myself straight. We could have gone through the rest of our lives never knowing what imbiciles we really are.
Maybe, since I am an idiot and cannot judge a product based on my experience with it, I should round-file my 5 Vortechs and buy all Tunze Streams? Or get rid of my Chinese PHs that function up to expectation and replace them with Nano Streams?
Rest assured that the attitude here and Roger's comments about Don have cemented my impression of the type of people in orbit around Tunze and you won't see me at any TunzeBot Tone Police parties! :lol:
It seems your comments are more in response to mine, I just want to point out that this is not about you and your experience with your nanos, but our response to Rich's initial tone and how he proceeded to try to solve the problem, a big problem we all agree, but how you approach it sometimes make a big difference in how you get taken care of.
I don't know about you but I happen to think if you expect people to willingly help you, then the first things I do would not include belittling and bad mouthing those who you seek help, at least not initially, which is exactly what Rich did, however he apparently changed his tone later and while still understandably upset, did not seem unreasonable and is willing to work things out.
So it baffles me why you and Don kept coming here trying to pretend to speak justice on behalf of Rich when you never cared for Tunze product and never spent any big money like Rich on the products?
Your above comments were full of conjecture but no substance. Try to at least dispute my above comment on the Chinese pump's apparent false claim and Don's use of it to make a very unprofessional statement. But you knew very well you could not defend him on that comment, did you?
I am indeed surprised members like you and Don, who I respect for your dedication and experience in this hobby, can sometimes be bent so out of shape and talk like a three year old! I am really disappointed to say the least.
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cwegescheide
YOU have been ignored!
Hey jdieck,
I had the same problem with my 6100's in the beginning. I had to send both of mine back over the course of 6 mos and then 1x more because I didn't keep up on cleaning the OLD STYLE magnets. Then the new impellers came out. Roger hooked me up with those and I haven't had ANY problems since. Maybe you have the old style impellers. I check mine ever couple months now and every time they are clean as a whistle.
Roger is a standup guy, one of the best I've dealt with. Let him have a chance to make it right. I'd be shocked if you were not treated fairly.
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