Unhappy 6305 Owner

[Yogre]

I wondered how long it would take before something of this sort popped up.

Ibtl.

 

[vader88]

Not to add wood to the fire but...

Advertised GPH/$ comparison:
Model Cost GPH GPH/$(higher is better)
6105 $311 3434 11.04
6205 $495 5811 11.73
6305 $710 7925 11.16

Actual GPH/$ comparison:
Model Cost GPH GPH/$(higher is better)
6105 $311 2358 7.58
6205 $495 3234 6.53
6305 $710 3597 5.06

Seems to me that its only fair that 6105, 6205 and 6305 owners should get some sort of tunze credit or something!

I recently purchased a 6105 and it performs very good, but yes I'd like to have it's full performance. I have every confidence Tunze will take care of us with the retrofits.

 

[SWINGRRRR]

Wait. Hold the press. On 6/15/11 you posted

Yep. No problem with the penetration. Not sure about the PAR levels with just the ReefBrites on, but the corals look great on dusk/dawn mode when only the Reefbrites are on.

in regards to how the ReefBrite LEDs are acting as supplementation on your tank.
Zen's 670 gallon room divider

So in the last month you've lost the corals, but never once came on the board to ask for a solution?

And some of the pics in his photobucket account has dates of June 13th 2011??
Date/Time Original: 2011:06:13 15:13:47
1 month, 1 day, 3 hours, 29 minutes, 35 seconds ago
Create Date: 2011:06:13 15:13:47
1 month, 1 day, 3 hours, 29 minutes, 35 seconds ago

Google EXIF data and plug in some of his links from the PB account.

 

[vader88]

Please see highlighted portion copied from the Texas Revised Statutes:

http://www.statutes.legis.state.tx.us/SOTWDocs/BC/htm/BC.17.htm

Sec. 17.46. DECEPTIVE TRADE PRACTICES UNLAWFUL. (a) False, misleading, or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful and are subject to action by the consumer protection division under Sections 17.47, 17.58, 17.60, and 17.61 of this code.
(b) Except as provided in Subsection (d) of this section, the term "false, misleading, or deceptive acts or practices" includes, but is not limited to, the following acts:
(1) passing off goods or services as those of another;
(2) causing confusion or misunderstanding as to the source, sponsorship, approval, or certification of goods or services;
(3) causing confusion or misunderstanding as to affiliation, connection, or association with, or certification by, another;
(4) using deceptive representations or designations of geographic origin in connection with goods or services;
(5) representing that goods or services have sponsorship, approval, characteristics, ingredients, uses, benefits, or quantities which they do not have or that a person has a sponsorship, approval, status, affiliation, or connection which he does not;

Waiting six months for a fix is not an option. Flow rate of a pump is one of the primary reasons we buy a pump, if the flow rate is misrepresented, then the sale is VOIDABLE and consequential damages aren't out of the question.

I'd just asking Roger to PM me about "taking care of this customer". There is no need to escalate this but I will if I don't receive a satisfactory response.

That may hold water if they KNOWINGLY deceived a customer by offering false promises. They were using a theoretical formula to come up with their numbers.

Let's just sue microsoft for selling us a 64 bit operating system while it has 32 bit code in it.

If they went your route, it would put them out of business. They are trying to do what is best for the customer and get a fix out.

 

[ZenMan]

Wait. Hold the press. On 6/15/11 you posted in regards to how the ReefBrite LEDs are acting as supplementation on your tank.
Zen's 670 gallon room divider

So in the last month you've lost the corals, but never once came on the board to ask for a solution?

No I lost nearly all my corals from August - December of last year. Once I put two MP60s on in February 2011, all is looking better...

 

[BrianD]

There is no reason for Tunze to be threatened in their own forum. Closed.