Very Disappointed!!!

[OCRick]

VERY DISAPPOINTED...ordered a 150W Giesemann Pendant & what did I get delivered a 250W Pendant, drove to GG to exchange it, questioned it not being in a Giesemann Box & I was told that's how they come sometimes (believe me, I was a little leary at that point)...low & behold I get home to discover that the exchanged pendant & ballast are severly scratched & all of the Giesemann decals have been removed...NOT A REAL HAPPY REEFER RIGHT NOW!!!!

 

[MarineDepot]

Hello Rick,

Thank you for your feedback, I'm sorry to hear that you had a disappointing experience. I would like to rectify the problem for you. Could you provide me with your order number, so I may further look into the situation for you. Please feel free to Private message me or call me at 1.800.566.3474 Again I apologize for the inconvenience you have experienced.


Walter
Marine Depot Customer Services

 

[OCRick]

Hello Walter:

Sent you a PM!!!

 

[MarineDepot]

Hi Rick,

Thanks, my purchasing team is attempting to get in touch with our Geismann Rep about getting a replacement for you. Robert and I will keep you posted.


Best Regards,


Walter

 

[OCRick]

Hi Walter:

Thanks for the effort you & Robert have taken to resolve this situation with the Giesemann Pendant...It tells me a lot about Marine Depot and their desire to provide excellent customer service!!

Thanks Again, Rick