3/4 and 1" bulkheads

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I used the bulkheads in question and dont have a problem. They dont need teflon and dont need to have 100 ft lbs of torque on them to seal. The only problem i ran into was with the bottomn of the double threaded ones cracking . I solved this by cutting half the threads off so it was bulkier and you can tight you pipe down better.

Also ,I cant say that no one's order has been messed up but I had an order messed up and they fixed me up .. GOOD experience for me with MD.
 
The numerous recent posts of returns on D.O.A's with MD speak to a problem. Mmgm would like readers to believe this is an isolated event posted by an "uncooperative'', unprofessional" crackpot "with something to hide" as he infers in his recent post. The fact is MANY PEOPLE have had problems, so ALL OF THESE PEOPLE who've posted issues with returns on NEW merchandise are deranged lunatics. A riduculous inference do the the number of recent complaints. Why mmgm takes it SO personal is a mystery. He appears to have some uncontrollable need to challenge the experiences of numerous unhappy customers. Since he was not on the phoneline , "bearing witness" as to the conversation , his speculation as to WHAT REALLY HAPPENED is offensive to those of us who had problems. If readers choose to discount this thread as the "rantings of madmen", that's okay too.
 
Mmgm: As a member of the medical community, I can assure you 99.999% of "laymen" cannot spell "perphenazine", and you appear to be a member of that group. Therefore, you must have a bottle next to your computer. Now I am laughing.
 
MD: Your recent postings speak to an attempt to "research possible internal issues" and that is commendable, imo. None of us can "undo" the past or "prove" anything. Moving forward, it might help customers to make informed decisions by ensuring your list of mfr/ returns for D.O.A's is reviewed for completeness. i.e. "Aquamedic" is not listed. Your recognition that "some of us " may have been treated poorly is appreciated and perhaps future customers will see your co. as moving in a "proactive" manner to ensure the customer just does not go away mad. Reasonable people understand written policy and procedures and the need to follow them. Reviewing your return policy leads one to believe D.O.A's may be returned within the given time limit, with the exception of the listed mfr's. Shame on me if I called and wanted "exceptions made " for me. But this wasn't the case. Please consider the "above" for the sake of you current/ future customers.
 
Well, I orderd some bulkheads from another company. Guess what? They sent the wrong ones. 1/2" instead of 3/4". Whanna know the funny part.

And I quote them.........
We will send out a replacement order at no charge, no need to return the wrong item.
Thank you & sorry for the inconvenience, ******.

Now thats customer service!!!! And I got the reply within the hour.

Anyone what to know the Co. send me a PM.
 
Additional Feedback about MD

Additional Feedback about MD

After reading responses to this thread I decided to post a poll question in the vendor feedback forum about Marine Depot Customer Service practices. Since only a few members on this thread have negative things to say about MD I wanted to get a sense of what others think and have experienced. Please see the thread and vote in the poll if you have not yet had an opportunity to voice your opinions:

http://reefcentral.com/forums/showthread.php?s=&threadid=544313

Based on current poll results most people have a similar opinion as myself expressing outstanding CSR experiences with MD...... Great work Marine Depot........ Keep it up..... most of your customers walk away very happy and satisfied.......:D

Additionally, to my surprise it looks like around 15 - 20% of customers have had some negative experiences with MD customer service...... This is consistent with some negative comments that have been expressed on this thread...... although I don't think the problem is as huge as Ratched perceives.... :D

It would appear that although MD management is comitted to great customer service they may not be aware that some of their CSR staff is not living up to MD high standards...... IMO (as an optimist) this is an opportunity to bring this to the attention of MD management for correction....... In the end I think this will be better for MD and their customers...... Ratched I think providing MD with details on your purchase will help them look into potential CSR issues...... Still wondering why you are refusing to cooperate with this request....... :rolleyes:

That being said I defer to MD for comment and I will be moving on to other more interesting threads to post......

Polls are truely interesting.....

Enjoy......

:D
 
Mmgm: "Most people have a similar opinion as myself,etc. etc." Umm.........I don't think so. 15-20% dissatisfaction would be appalling numbers to any Q.A. committee within an organization. If each of those "customers" is lost forever, sales drop proportionately. Most co.'s could not weather a 15-20% drop in revenue. Their stockholders would have "heads rollin' hither and yon." How ironic mmgm wants a "poll" now to disprove himself. Yes, the numbers speak for themselves.
 
Mmgm/MD: There is no need to provide "details of purchase" to MD to research "potential CSR issues". The return policy simply needs to be reviewed for accuracy and completeness. Then we are all on the same page with respect to a transaction. This is not truly only about a CSR interaction. It's about a co.'s written return policy. That is the heart of the matter. If "aquamedic" was on their list as an exclusion for a D.O.A. , as some other mfr.'s are, I would never have even contacted MD for a return of this item. I think "readers" here "GET THAT" and even highly satisfied customers understand the need for consistency in their transactions with a co. No one wants "surprises", that's all.
 
uh oh.......... Results of mmgm's poll so far: Excellent Service: 68% Some issues, more issues, and REALLY MAD: 32%... I'm sure MD is thrilled with this poll so far.
 
ratched said:
uh oh.......... Results of mmgm's poll so far: Excellent Service: 68% Some issues, more issues, and REALLY MAD: 32%... I'm sure MD is thrilled with this poll so far.
Click to expand...

Ratched..... You seem Ecstatic at the poll results showing there are MD customers not satisfied with customer service practices..... Before your mind drifts off into the blue heavens with dilusions (yes dilusions) of Marine Depot going out of business please try to understand the following realities of the poll objectives and this thread:

1. To date only about 40 people have responded to the poll. The only intelligent conclusion one can make here is that some customers have had issues with MD customer service and are not happy. This information is intended to confirm your claims and assist MD address any CS issues they may not be aware they have. Based on your obsessive negative comments and refusal to cooperate I thought is would be best to confirm any issues with MD through the use of a poll. However, the fact remains that most customers are happy with MD customer service.

2. The intent of the poll is meant to gain information that will verify negative claims such as your issues with MD.... and more importantly allow MD to address any issues they may have in their customer service area. This poll is not scientific and statistical analysis cannot be applied to reach any other conclusions that you are implying......:D

Based on your behaivior I am not surprised that you think my posting a poll and results are ironic. This is because you don't seem to understand my intentions are simply to rationalize the true facts in a productive and interesting manner resulting to clarify issues like this thread. Simply taking a 100% position that MD is the "BEST" in the world would demonstrate narrow minded thinking and "Denial" of the truth...... That is not what I am all about....Can you claim the same about yourself in taking a "Blind" 100% position that MD is a terrible place that will go out of business shortly?

By the way, when you state:

ratched said:

It's about a co.'s written return policy. That is the heart of the matter. If "aquamedic" was on their list as an exclusion for a D.O.A. , as some other mfr.'s are, I would never have even contacted MD for a return of this item. I think "readers" here "GET THAT" and even highly satisfied customers understand the need for consistency in their transactions with a co. No one wants "surprises", that's all
Click to expand...

Did you ever realize that by not providing MD with your name they cannot determine whether the CSR just blew you off? Has anyone from MD told you that their return policy is not true for Aquamedic? For all I know the CSR might have violated the return policy and simply not enforced it. What a novel thought..... The bottom line is without further cooperation by you they can't get to the bottom of this..... "GET THAT" Ratched...... By you not cooperating you give MD a reason not to respond to you any further...... Make sense?

This is truely my last post here..... As mentioned before my honest advise to you is to lighten up and get off of your crusade.... MD is not going out of business..... and the sky is not falling :D
 
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One more question Ratched...... How long did you have your lights before they malfunctioned? Did you just plug them in and they did not work? Or did they work for a while before you had issues with them?

Just curious.......

Thanks

:D
 
Mmgm; I will not respond further to any of your postings directed at me. Your myriad of questions have already been answered. If MD has anything to add to THEIR thread, they undoubtedly will do so. Oh by the way...............b/4 you accuse someone of being delusional, you really ought to learn how to spell it.
 
Dizzyswimmer said:
I can't help it, I'll answer, HIS LIGHTS WERE D.O.A. !
Click to expand...

The only reason I asked because it is not clear that the light mentioned in the following thread was D.O.A....... Seemed to have worked before started making noise (after hooked up to timer) ......:D Was wondering how long it worked before bugging out..... Seems like the housing may have been loose......

Just wanted to clarify ...... No big deal....:D

http://reefcentral.com/forums/showthread.php?s=&threadid=532938
 
Dizzyswimmer/my little ocean: But oh my God..... Were my lights REALLY D.O.A? When was the timer hooked up? 5 min. after arrival, 15 min , 15 hrs. ? And by the way, what ABOUT your mag pump? Tell us what REALLY happened? Are you sure it was REALLY dead on arrival? Did you plug it in? Did you talk badly to the CSR? Did you even buy it there? Where's your receipt? Names, dates , signed and sworn statements please. And as for you, my little ocean: Some people are highly suspicious about your skills in screwing on bulkheads. You know it's very similar to open heart surgery. Did you damage them? Exactly what day did you talk to MD about a return? Who did you talk to? What steps did you take to resolve this with MD? Did you order the wrong size ? Do you even own a tank? Mmgm needs PROOF! PROOF! This is beyond funny, it's down right ridiculous.... :D
 
No.....it's just about honesty and telling the truth...... Especially when a D.O.A. claim is used as the basis to try to make a good company look bad.....

When you don't tell the truth your credibility is shot.... Now all is understoood and no further questions are really needed..... Honest answers are really not expected anymore......;)

I think the verdict is now out.....

Just as simple as that.......:D

Although I'm sure some will try to convince themselves otherwise......:spin3:
 
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