yours came with a sensor? mine did not
Fish-street say they can not send a spare impeller, I need to send back the complete pump !
Why wouldn't they sell spare impellers, as it is the only part that will certainly break down in time ?
When I get home Cubed Reef I will post a picture
Fish-street say they can not send a spare impeller, I need to send back the complete pump !
Why wouldn't they sell spare impellers, as it is the only part that will certainly break down in time ?
Send your complaint directly to Jebao at:
http://www.jebao.com/en/introduce002.html
Be nice, but make sure they know that there is a rising tide of complaints about there WP40 pump on Reef Central which just happens to have a worldwide audience. Sacohen and I have both sent them requests for help. If they get enough complaints maybe we'll get some help. Either that or they will get such a bad reputation that people will quite buying them. But being a good corporate player and taking care of customers is really the easier and smarter path. :debi:
Fish-Street said:we have 2 option suggestion for you
1) Pay the shipping fee for the sensor for USD2 to got a new unit
Or
2) Return the item to forgive a risk on the sensor to us to got a refund
I have issues with my sensor too. If I turn the lights off in the room all at once, it's dark and the pump continues to run. If I set the room lights dim, or point the sensor at the moonlights in the tank (a PITA to do) and it goes on night mode. If I then cover the sensor with my finger it goes back to day mode. The really screwy part is, if I leave the dim lights on for a few minutes and then cover the sensor (or turn the lights completely off) it stays in night mode. It's totally screwy. I tried it at the 18v I have been running it at and again at 24v and it does the same thing either way. Honestly I'd rather have a $150 pump that worked better rather than a too cheap pump that is marginal.
So I've just sent my 'complaint' to Jebao as well.
Send your complaint directly to Jebao at:
http://www.jebao.com/en/introduce002.html
Be nice, but make sure they know that there is a rising tide of complaints about there WP40 pump on Reef Central which just happens to have a worldwide audience. Sacohen and I have both sent them requests for help. If they get enough complaints maybe we'll get some help. Either that or they will get such a bad reputation that people will quite buying them. But being a good corporate player and taking care of customers is really the easier and smarter path. :debi:
Mine kind of works but's it strange. When my PC 10K's go out the unit goes into night mode.
An hour later when my actinic's go out too and my moonlights kick on it jumps back into normal mode.
That's just not right.
It goes into night mode when the 10k's go out and the actinic's are still on, but when the actinic's go out and it get's even darker in the room it goes back to normal mode. Explain that????
I'm thinking of pulling the sensor off and trying to modify a photo sensor from those outdoor flood lights with the sensitivity control. That's what this thing needs is a way to control the sensitivity of the photo cell.
That is exactly what mine is doing! The lights are dim and it's night mode, the lights go off altogether and it goes back into 'normal' mode. The new sensor sounds like an interesting idea. I wouldn't have a clue how to make it work. I'm still going to keep after Jebao for help.