Thanks for all the feedback. I am now back in the USA, it was a very productive trip. I will start here by posting some specifics about the new products and then some general commentary on what I did the last two weeks.
A common topic here seems to be fear of short supply and concern about delays. As Rodney stated last year was a very difficult year for us, the Nano Stream launch was filled with flaws and we had quality issues due to a factory renovation and addition and the addition of 15 new employees which was a 50% increase in assembly line staff, a lot of newbies added there own issues. A year has passed and we learned alot and we are very sorry that we learned at some of our customers expense. We want to be sure that this time around things go smoothly and while we started on the Stream 2 after last Interzoo (2006) we still have tests and final changes that need to be completed to really make sure the product is perfect.
I expect for most new products the delivery dates will be met, the Stream 2 will be phased in slowly, the 6065 and 6085 are actually already in production and should start shipping at the end of the month. This time they will be launched first in Europe. The Nano Stream was launched first in the US and this adds complication as it is a longer supply line for parts and the factory learns about problems slower so for 2 weeks they will be available only in Europe. The 6125 should be available fairly soon but a new screen cover and some minor changes to the suction housing are required. Probably this pump will be ready in July. The 6105, 6205 and 6305 will be delayed until the fall (oct/nov). We are completely changing our driver board technology and this is why we will have the delays. We need a lot more testing to be really confident that all the start up and fish care functions work 100% of the time.
The only real issue I see with supply will be with the Nano Wavebox and this is due to a large amount of hand labor. If you own a 6055 and a 9002 you can clearly see that the 6055 doesn't fit inside. A lot of customization and hand labor is required to modify a 6055 to fit. In general we have been moving toward production by robots for exactly this reason but certain projects require hand labor. In the past it was always dependence on hand assembly that resulted in product shortages. On the bright side it takes less work to make a Nano Wavebox than to make a 6101 so the trade off should mean plenty of man power free and hopefully there won't be substantial delays, I am optimistic that shortages will be temporary and without long waits.
Every 2 years we have Interzoo, which as Mr. Tunze puts it, is the final exam for the industry. You put out your last two years of R and D and hope that you make an impression. At the end of every Interzoo we have a meeting and begin the next 2 year development cycle. We have a lot of new ideas and new projects in the concept phase already. For us, we see this "brains trust" as our ultimate weapon against the Chinese imitators and the "me too" companies. At this years meeting we took a lot of time to reflect on where our company has been and where it is going, 2009 will be our 50 year anniversary. Tunze started out in the garage of Norbert Tunze who was a humble Mr. Fix it who specialized in radios. As just a hobbyist with a lot of technical skill, he developed and patented the powerhead, the conductivity meter and made many advancements in skimmers and calcium reactors. We used to build things entirely by hand with a handful of employees and a customer base that was the who's who of the aquarium world. We now have about 50 employees and a much larger share of the hobbyist market. The company is now run by Axel Tunze, Norbert's son who has a degree in engineering and has had many prestigious apprenticeships and patents.. Growth has a price, when you are big you move slow, weak legs can topple a mighty giant, we know that we have to keep our foundation in quality and innovation strong to survive. I personally want to apologize for all of the problems we had in 2007 and Mr. Tunze himself will be preparing a post to apologize as well as to thank our loyal customers. We had 6 years of growth of over 30% in sales per year, such growth is very difficult to adjust to and we did somethings wrong along the way, hindsight is always 20/20. However, I always keep my faith in knowing that our will and our hearts are in the right place. Just because we can't fix something right away doesn't mean we don't want to and won't make it right in the end. I think 2008 will be a good year and besides the big innovations we have planned, quality control and providing a more complete product free of set up hassles and badly translated manuals will be key projects. Over the next several months I will revise all of our manuals to make the English easier to understand and to get them in compliance with more rigorous standards. Procedures and incentives will be implemented at the factory to better motivate employees to do better work. Packaging will be improved to be more attractive and better survive shipping. I know the Interzoo flyer is a bad example, the English version was not proofread by an English speaker and contains numerous errors. I have already submitted corrections and the webpage should have an updated PDF in the next couple weeks. Anyway, we do appreciate our customers and while I may not always be the most receptive to criticism we do listen and we do our best to improve. Thanks!