integlikewhoa said:As linked earlier (http://reefcentral.com/forums/showthread.php?s=&threadid=573306)They cut open the fresh boxes and let me look and see if i wanted that box then they weight it and added extra to make sure i got at least 50lbs. Which they always gave me 2-5 lbs over to make sure i didn't get shorted.
<a href=showthread.php?s=&postid=8067365#post8067365 target=_blank>Originally posted</a> by thomasz
i know this is a old thread but i wanted to vent.
my rock looked nothing like their pictures. or any of yours. i would have been happy with one piece that represented their pix. i ordered the rock before the fourth. they sent ups just before the three day weekend it took a week to receive. the rock was bone dry. they blamed it on my choice of shipping 2-3 days when there add supported my shipping choice quote from their web site. "Although the majority of our customers ship via UPS Ground (UPS Standard for international customers) just excepting the fact there will be less color or life and more recurring required (not a huge issue, especially when setting up a brand new tank), next day or over night air cargo shipping is the only method we recommend. "after more than 2 months the rock doesn't look any better. their customer service doesn't exist. they wont return emails or phone calls. they have offered nothing to resolve the issue. no exaggeration. not one piece had life or color. the rock sucked.![]()