Tunze Buyers Bewhere
- Thread starter RoadkillRich
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jnarowe
New member
I totally agree with you on this and that is how I approached my Tunze issues. I read Rich's post differently. I culled from it that he was exasperated from trying to remedy a very distressing problem and felt like he needed to "warn" other reefers about not getting new pumps when his crapped out. I didn't get a new pump either, but I did think it was strange that it was sent wothout the guard. My experience with Vortech, which has been long and hard, bore out the same response. They offered to replace anything that was defective but never really sent out a whole new pump/driver assembly. Unfortunately they have had to replace/repair every single pump component I have purchased. I feel for Rich because my own experience with PHs has been equally if not more dismal. I did not feel that he was attacking Roger though.
Actually I wanted to care for Tunze and serioiusly considered round-filing my Vortechs and switching to Tunze. That would result in tossing out $2500+ of Vortechs and buying a Tunze array capable of putting out 16,000+ gph.
Conjecture? I have no idea what Chinese pumps you are referring to. I was referring to mine. They are made in China and work well.
Bashing Rich is writing like a 3-year-old. Offering assistance would be the mature thing to do.
RoadkillRich
Premium Member
Thanks cwegesclteide
now here is a person whos words are fair.
Thanks ,and realy i have no ill feeling abouth roger, and i am just looking for the wright thing to be done.
i have gone step by step so far and after 4 pumps going bad in less then 1 week i think i am doing the best i can for what happened, and also i am still willing to get Tunze pumps so that says a lot for what happend, and when i had one hr of pumps pleasure it was great, i just wish it lasted a few more min,lol.
Thanks and have a great day.
Rich
now here is a person whos words are fair.
Thanks ,and realy i have no ill feeling abouth roger, and i am just looking for the wright thing to be done.
i have gone step by step so far and after 4 pumps going bad in less then 1 week i think i am doing the best i can for what happened, and also i am still willing to get Tunze pumps so that says a lot for what happend, and when i had one hr of pumps pleasure it was great, i just wish it lasted a few more min,lol.
Thanks and have a great day.
Rich
cwegescheide
YOU have been ignored!
Hang in there Rich. You'll love your Tunze's as much as everybody else does as soon as they get you taken care of. I know its frustrating but it will be worth it. Until then, enjoy a picture of my 6100's running flawlessly on a 7095 in my way too packed full of SPS 90 gallon tank.
Then you should at least try to find out what pump we were referring to and why I questioned Ron's objectivity with his comment instead of going off tangent.
If I came out strong I apologize to both you and Ron. I hold no ill feeling for either of you. And I admire Rich's patience after spending over $1,000 and must try to repair the product, but most of us through our own experience dealing with Roger know he will be well cared for.
That is all we are trying to say.
RoadkillRich
Premium Member
WELL GUYS AND GALS
Me and Roger are working on getting new pumps.
It sure feels good when you can see some light at the end of the tunnel.
Thank you Roger for backing me and all the members that have dealt with you and you have helped.
I really just want to sit back and enjoy my tank.
So to all you reefers God bless and have a great day.
Rich.
Me and Roger are working on getting new pumps.
It sure feels good when you can see some light at the end of the tunnel.
Thank you Roger for backing me and all the members that have dealt with you and you have helped.
I really just want to sit back and enjoy my tank.
So to all you reefers God bless and have a great day.
Rich.
RoadkillRich
Premium Member
Thanks Cwegesclteide
Thanks for the great picture, its always good to see a real nice looking tank and man that is one nice tank.
I am going to copy it and dream that some day mine looks like that.
There are a lot of good people on RC and i am not going any where this is the place to get help and support, so again for all that help and felt what i was going thru God Bless.
And wish you and your tanks the best.
Rich
Thanks for the great picture, its always good to see a real nice looking tank and man that is one nice tank.
I am going to copy it and dream that some day mine looks like that.
There are a lot of good people on RC and i am not going any where this is the place to get help and support, so again for all that help and felt what i was going thru God Bless.
And wish you and your tanks the best.
Rich
RoadkillRich
Premium Member
I do not think that is fair to club members
and it look like thing have change not for the good i will let you all know whats happing when Rogers gets back to me.
Rich
and it look like thing have change not for the good i will let you all know whats happing when Rogers gets back to me.
Rich
RoadkillRich
Premium Member
i guess seeing is believing.
Rich
Rich
skydancer
New member
Rich, thank you for informing us (the reef community) about your experiences about the Tunze products. I'm of the opinion that the Tunze forum is the proper way for a hobbyist to communicate their experience whether positive or negative.
Thank you again for letting us all know. Had you only communicated with Tunze via PMs the rest of us may not have found out about the die cast issue on the 6100.
sherm71tank
Premium Member
Blasphemy!!!!! Not productive in and of itself but as an outside potential customer looking in, these types of threads and how they are handled make it or break it for me when I'm shopping for XYZ product.
skydancer
New member
This thread is most productive for future Tunze customers as it makes us all aware of issues on the Tunze products we're interested in.
I personally own 4 (yes 4) nanostream 6025s and I'm in the market to buy 4 more 6055s and a controller. That's an investement of more than 1000 dollars on Tunze powerheads/products. If I don't browse the Tunze forum and get opinions from others reefers... where do you recomment I look? At the Salifert forum or the general discussion forum. Tunze set up this forum for us, the customers...
What makes some of the comments on this thread inapropriate is everybody's opinions blasting Rich for stating his findings, his experiences and his demands. People post to adjudicate and mediate on how Tunze should or will handle the returns. That is for Tunze to decide and the customer to accept. Everyone else should sit back and enjoy the interchange of comments from the appropiate parties. Maybe you'll learn something about customer service, product issues and remedies, etc...
Thank you.
sherm71tank
Premium Member
Bravo and thank you very much!!! Brilliant!
That I actually agree, like the moderators said best to limit the exchange to just Rich and Roger.
But in reality, as long as it is not a PM exchange, and in public view, you can not avoid people's comments. I happen to think I was the more critical of Rich, most everyone else simply tried to reassured Rich, based on their own experience that Roger would take care of the issue only if he gave him the opportunity.
But initially Rich did not allow time for Roger to respond, and I thought his tone was not productive. While I agree my comment to him was also a little rough but at least we have come to some mutual understanding.
No one, and I mean no one, said we should cover up any of these issues.
But in reality, as long as it is not a PM exchange, and in public view, you can not avoid people's comments. I happen to think I was the more critical of Rich, most everyone else simply tried to reassured Rich, based on their own experience that Roger would take care of the issue only if he gave him the opportunity.
But initially Rich did not allow time for Roger to respond, and I thought his tone was not productive. While I agree my comment to him was also a little rough but at least we have come to some mutual understanding.
No one, and I mean no one, said we should cover up any of these issues.
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