ATI Powermodule Hybrid Club
- Thread starter rodneyri
- Start date
theshaman
Member
I have the red led on mine too.
I wouldn't change it out for the uv.
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Keith@ ATI NA
Member
Thank you for the kind words theshaman!
swiftvision
New member
Just an update, but ATI and BRS have not offered any solutions to me. They will not warranty the bulbs or the light.
I have answered every one of Keith's questions and he does not know the problem and has not offered any solutions.
My $1500 light is still not working; to make things worse BRS sent my replacement bulbs to a wrong address and want $40 to redirect to my address??? I told them forget it. ATI can't promise they won't just blow out again and Tyler at BRS told me TODAY they will NOT STANDBY THEIR ATI BULB WARRANTY AND WILL NOT REPLACE ANY BULBS BURNED OUT; within 30 days does not matter!
Buyer Beware; it's been 6 weeks and not one suggestion.
Here's my install over my 1.5 month old tank....not too shabby despite the poor lighting (hopefully this clears up the false accusations of incorrect install or that I don't know what I'm talking about by ATI):
I have answered every one of Keith's questions and he does not know the problem and has not offered any solutions.
My $1500 light is still not working; to make things worse BRS sent my replacement bulbs to a wrong address and want $40 to redirect to my address??? I told them forget it. ATI can't promise they won't just blow out again and Tyler at BRS told me TODAY they will NOT STANDBY THEIR ATI BULB WARRANTY AND WILL NOT REPLACE ANY BULBS BURNED OUT; within 30 days does not matter!
Buyer Beware; it's been 6 weeks and not one suggestion.
Here's my install over my 1.5 month old tank....not too shabby despite the poor lighting (hopefully this clears up the false accusations of incorrect install or that I don't know what I'm talking about by ATI):
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Keith@ ATI NA
Member
Hello Swiftvision,
I can certainly understand your frustration, and had you given me an opportunity to address your email today prior to posting you would have seen that we are offering you a solution that I believe is more than fair given your fixture is well out of warranty.
As we have discussed previously everything about your situation points to a problem with the burn in period. And while I believe you did your best to properly burn-in the in the bulbs there certainly could be something that we missed and for that I apologize.
I will follow-up with you directly via email with our proposed solution.
[MENTION=77821]swiftvision[/MENTION]
Reading your posts quickly and with flu, and not being familiar with the whole story and any emails you and ATI may have had offline, it seems to me that they are trying to resolve your issue for you........ (you want a story of a vendor screwing the customer, shoot me a PM and I'll tell you about my experience with Coast to Coast.....)
Reading your posts quickly and with flu, and not being familiar with the whole story and any emails you and ATI may have had offline, it seems to me that they are trying to resolve your issue for you........ (you want a story of a vendor screwing the customer, shoot me a PM and I'll tell you about my experience with Coast to Coast.....)
Orcus Varuna
New member
I have to back up ATI here something is amiss with the situation occurring in the posts above. IME experience both Keith and ATI in general have been excellent in answering any of my concerns. Heck Keith even assisted me in backdooring my light onto my WiFi network to help with a timekeeping issue due to the frequent brownouts we experience here in Florida. They could have very easily said there was nothing they could do and that it was just something I would have to deal with. But they did not do this they helped fix the issue and went above and beyond imo. Heck I'm quite sure if they couldn't fix the issue they would have offered to at least flip me to another fixture. Regardless I am confident they would do everything in their power to make a situation right for a customer. As a consumer I am fully aware that products will fail regardless of price, it's the service that separates companies imo. And the service is the reason I purchase gear from the likes of ATI, Ecotech, LifeReef, Neptune, etc. These companies have all gone above and beyond for me even on products that had long since exited their warranty periods...
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BeanMachine
Active member
Is the shield off?
blackizzz
New member
Curious to how you did the backdooring to your WiFi, I've tried the same but with no luck
JPMagyar
New member
The ATI LED Hybrid Powermodule is hands down the best fixture available on the market today in terms of versatility and effectiveness. ATI bulbs are proven performers with decades of history and thousands of successful reefs. If 4 bulbs failed there is a high probability that the user did something wrong; no question about it. Regardless, bulb/lamp companies can not replace bulbs every time someone says theirs burned out early. If companies did that they would go broke replacing burned out bulbs that weren't actually defective.
If you want to learn what went wrong take the discussion to email and listen and respond appropriately to Keith who is bending over backwards to be helpful. Attempting to put down ATI or it's products won't make your reef better or solve your problem nor should you expect a refund for the bulbs.
http://i927.photobucket.com/albums/ad115/JoePeck66/RC Uploads/IMG_1858_zps82882143.jpg?t=1421594371
If you want to learn what went wrong take the discussion to email and listen and respond appropriately to Keith who is bending over backwards to be helpful. Attempting to put down ATI or it's products won't make your reef better or solve your problem nor should you expect a refund for the bulbs.
http://i927.photobucket.com/albums/ad115/JoePeck66/RC Uploads/IMG_1858_zps82882143.jpg?t=1421594371
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rtparty
Raise The Reef!
Glad to see you're still around Joe [emoji3]. Some of the best tanks I've ever seen on here.The ATI LED Hybrid Powermodule is hands down the best fixture available on the market today in terms of versatility and effectiveness. ATI bulbs are proven performers with decades of history and thousands of successful reefs. If 4 bulbs failed there is a high probability that the user did something wrong; no question about it. Regardless, bulb/lamp companies can not replace bulbs every time someone says theirs burned out early. If companies did that they would go broke replacing burned out bulbs that weren't actually defective.
If you want to learn what went wrong take the discussion to email and listen and respond appropriately to Keith who is bending over backwards to be helpful. Attempting to put down ATI or it's products won't make your reef better or solve your problem nor should you expect a refund for the bulbs.
http://i927.photobucket.com/albums/ad115/JoePeck66/RC Uploads/IMG_1858_zps82882143.jpg?t=1421594371
Jmason95
Member
Hello...
So I picked up a 4 bulb, 24” fixture to run over an IM 20 gallon peninsula. I’m looking for any suggestions on a good starting point for intensity for the T5’s and LEDs. I was thinking of running both at 50% max for 6 hours, with 2 hours ramp up and down times. Tank will be an SPS tank. 3 blue + and a Fiji Purple. Any thoughts appreciated... Thanks!
So I picked up a 4 bulb, 24” fixture to run over an IM 20 gallon peninsula. I’m looking for any suggestions on a good starting point for intensity for the T5’s and LEDs. I was thinking of running both at 50% max for 6 hours, with 2 hours ramp up and down times. Tank will be an SPS tank. 3 blue + and a Fiji Purple. Any thoughts appreciated... Thanks!
Keith@ ATI NA
Member
Hey Folks, just checking in here and thought I would address some things said.
First of all, thank you for all the kind words! We do work hard to assist any way we can and do our best to do it in a timely fashion, if feels good to have it recognized
Blackizzz - Happy to assist get your fixture on your home network. It does however require some reasonable networking experience (eg, being able to determine the IP of a device recently added to your network). If you have experience in Linux it should be a breeze.
Back door access is not a big deal for your fixture and I am happy to help. You can easily change the SSID for example. However too much tinkering may result in requiring a factory reset.
You can remove the stickers on the ends of ATI fixtures, the warning sticker is removable and the fixtures will look better without them - Looking at you BeanMachine!
Regarding comments of BRS not offering warranty support,, I have never heard of this being the case nor have users when it is within our stated warranty on bulbs which is handled by the dealer: 30 day failure to fire. In fact I have only heard of BRS going above and beyond when it comes to handling bulb issues.
First of all, thank you for all the kind words! We do work hard to assist any way we can and do our best to do it in a timely fashion, if feels good to have it recognized
Blackizzz - Happy to assist get your fixture on your home network. It does however require some reasonable networking experience (eg, being able to determine the IP of a device recently added to your network). If you have experience in Linux it should be a breeze.
Back door access is not a big deal for your fixture and I am happy to help. You can easily change the SSID for example. However too much tinkering may result in requiring a factory reset.
You can remove the stickers on the ends of ATI fixtures, the warning sticker is removable and the fixtures will look better without them - Looking at you BeanMachine!
Regarding comments of BRS not offering warranty support,, I have never heard of this being the case nor have users when it is within our stated warranty on bulbs which is handled by the dealer: 30 day failure to fire. In fact I have only heard of BRS going above and beyond when it comes to handling bulb issues.
Is there any sort of "shelf life" for the T5's? I got my fixtures and bulbs at the end of 2015, I believe, and this build has taken waaaaaaaaaay too long...... as a result, other than some 100% burn-in I did when I got the bulbs, the units have been unlit. (I am planning to run 100% again to make sure they're burned in before mounting/hanging.)
Thanks
Thanks
Keith@ ATI NA
Member
I am not aware of this causing any problems. If it was riding in a truck for 4 years that might be one thing, but sitting on shelf should be no problem as far as I am aware.
Keith@ ATI NA
Member
The latest firmware (1.0.16) can be found here:
https://www.atinorthamerica.com/wifi-powermodule-firmware-update/
I would like to note this is not an ideal fix, but is helpful. It records the time every 5 minutes and will start at the most recent time if there is a power interruption. Hence if you have a brief power outage you will only lose a few minutes, if it is long the power will pick up where it was when it went out.
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