Outstanding service, buy from them with confidence
Outstanding service, buy from them with confidence
I just bought an I-tech 100 2 days ago, although I'm impressed with the construction and very pleased so far it's to soon to honestly say how well it works.
However I can comment on the customer service.
I purchased a small custom sump and a siphon box at the same time as the skimmer. I'm having a small issue with the flow from the box to the sump (noisey and surging). I e-mailed John, the owner Late on Saturday evening. Sunday AM there was a reply. I replied to that and about 1/2 hour later there was another reply. We worked back and forth via e-mail for awhile then I had to go to work (yup I work Sundays). I checked my email later in the day while at work and John had replied and gave me his number and permission to call that evening to try to get it straightened out.
You should know, They are closed on Sunday and this is John's day off (I suspect his only day off), yet he helped throughout the whole day and into the evening.
This level of service is extremely difficult to find these days, and I come from a looooong career in retail management. I am a very new customer for this company, ( I did spend a considerable amount of money with them) I only found them about 3 weeks ago, but I will be a customer of theirs as long as I'm in the hobby. I already liked this store, because they actually stock some high end product, where most have to order it, but this service has just put them way over the top.