Losing Connection to APEX

[HeneryH]

Yes, I always update both fw and web.

I tried from work today to get to the web controller. Didn't work.
Telnet in and rebooted.
Web worked.

It clearly wasn't working and the reboot fixed it. I get this multiple times per week.

Hopefully Curt has access to some logs and can find the problem. Believe me, I know problems can creep up in certain situations. With the right logs, I am confident he can fix it.

Hey Curt, while you are looking, can you make sure the hdcp lease gets renewed? I still think that there was a bug in there but I have moved away from dynamic with the last couple of releases.

 

[Remn]

Yes, I always update both fw and web.

I tried from work today to get to the web controller. Didn't work.
Telnet in and rebooted.
Web worked.

It clearly wasn't working and the reboot fixed it. I get this multiple times per week.

Hopefully Curt has access to some logs and can find the problem. Believe me, I know problems can creep up in certain situations. With the right logs, I am confident he can fix it.

Hey Curt, while you are looking, can you make sure the hdcp lease gets renewed? I still think that there was a bug in there but I have moved away from dynamic with the last couple of releases.

Do you drop connection when looking at the graphs?

 

[HeneryH]

Do you drop connection when looking at the graphs?

The connection fails just trying to get into the controller at the beginning of a session. For me, it seems like if I can get in at all then everything works fine. It is NOT like I am in doing things and then all of the sudden in the middle of my session it stops.

 

[acasp4]

ive been communicating back and forth with curt as well. latest suggestion from him was to test to make sure emails and alarms are working, test to see if i can telnet into the unit and open up port 23. He will be doing some diagnostics on it tomorrow. Hopefully we will make some head way, ill post back with any progress.

I was still getting emails and alarms up untill a few days ago..... so i dont know what happened there.... any ideas ?

 

[acasp4]

Do you drop connection when looking at the graphs?

I dropped connection looking at graphs I would say 60% of the time.. I just thought the internet sucked in my dorm. I this a problem other people have ben having as well?

 

[erikkiehle]

I too am having a problem with losing web access. I have everything set up and tested to be working fine locally and remotely. Sometimes the web server just seems to become unresponsive. I get the "cannot connect" message in iPhone app and web browser.

I'm on a static IP with my ISP and remotely connecting directly to the public IP address (port mapped to LAN address), so DNS update delays can't be the issue. Rebooting the base unit seems to clear it up. Could it be a memory leak in the web server process? I do tend to check graphs remotely on both the iPhone app and sometimes web browser.

I am running 4.11_AA11

I guess I'll try setting up periodic emails (on ATO or something) to make sure email alerts will still function even if remote web is lost. That way I can rest more easily while we're traveling for the holidays if I can still expect an email for any tank problems. Hope some of you will be online over the holidays in case some of use need telnet config/fix assistance.

 

[aquamanic]

I am running 4.11_AA11

Neptune released a fix for the intermitent hangs in AA11 so if your're still having the issues with that release, then you should email Neptune and let them know.

 

[blackthunda77]

Neptune released a fix for the intermitent hangs in AA11 so if your're still having the issues with that release, then you should email Neptune and let them know.

i have still been having issues with this problem even with the AA11 firmware. Im confused though, are you saying that there is a fix for that firmware?

I have been emailing curt and he logged into my unit yesterday while i was at work and said he saw no problems, which of course he didnt find any problems as the unit was connecting fine yesterday. I told him i would email him back next time the unit lost connection.

 

[aquamanic]

are you saying that there is a fix for that firmware?

No, I'm saying there's a fix for the web server hang problem and it's in that (AA11) firmware (I didn't word my response very well). Obviously it's not working for you or you have a different problem with similar symptoms. I'd continue working with Curt.

 

[JJG]

Might as well chime in....
Installed my Apex last Sunday, first thing was to get the network interface set up. For me this part was not a problem. Running Win7 pro, iis running, commercial static IP, etc, fixed internal and external IP addresses. Set up unit with fixed IP address and did the port forward set up in my router. Was able to log into the system from my office with out a problem. I did discover it seems the controler likes Firefox better than Internet Expolrer. Did several test, Firefox logged in, IE....not as well.
While checking the system on a fairly regular time frame during the first few days the system would be "unavailable" and then come back showing a power failure logged. Multiple times per day? During these times I would get the "page unavailable" screen. Various lengths of time the system would be unavailable.
At this time I was running firmware 4.11-8B112 On day five system locked up, crashed and still not working. Different subject but working on that one.
Have a NS AC II on my 90g system runnuing for many years. Liked the idea of internet access so just added the Apex to my 120g system. Seems like a lot of money (over $750 so far..) for this many bugs. Currently not working at all....
JJ

 

[aquamanic]

the system would be "unavailable" and then come back showing a power failure logged

That is a different symptom then the web server hanging issue. That sounds more like the controller is rebooting for some reason.

for this many bugs

Don't lose sight that the vast majority of the posts here are because people are having trouble with something so it appears that 100% of the devices have issues. What you're not seeing is the huge number of devices that are working properly.

Another point, and this is from my personal experience here that many times what is labeled as a 'bug' or defect really turns out to be user error of some sort. Those resolutions rarely are disclosed - the owner simply goes on about their business.

Anyway, not trying to defend Neptune or turn this into a anti/pro Neptune thread (and the web server hang is indeed a bug), just want to keep things in proper perspective.

 

[StevieK]

awaiting fix ... rebooted this morning ... everything is golden ...

 

[doctorgori]

Another point, and this is from my personal experience here that many times what is labeled as a 'bug' or defect really turns out to be user error of some sort. Those resolutions rarely are disclosed - the owner simply goes on about their business

Funny; I was thinking that EXACT same thing (I used to do user support for a 100 users, it was pretty common to blame the machine 1st)

...anyway, I've had almost the exact same issue.... moreover my aquabus changes with every power outage/reboot .... I'm reasonably savvy from a networking skillset, so ego aside, I'm leaning towards a real issue here

 

[rlilly78]

mine seems to lock up frequently when I have the email setting enabled. didnt do this in the previous release of firmware 4.118b11 but did in older releases

latest release + email on = glitchy web server and iPhone app

if I attempt an email test it locks the web page and app up
for about 30 seconds

 

[aquamanic]

8B11 is not the latest. AA11 is the latest and includes a fix for the web server hang. You should load that one and see if it fixes anything.

 

[rlilly78]

you misunderstood me. running the latest aa11
is causing problems. 8b11 did not cause problems at all.
releases before 8b11 also caused the same problems.
with aa11 I've experienced both sluggishness with the browser
iPhone app and bus reassignments after power failure.
I experienced none of those with 8b11

 

[aquamanic]

Hmmm. Well you should email Neptune then because Curt thinks he found the web server problem and fixed it in AA11. Sluggishness can be a bunch of things obviously, not all have to do with the controller (some do of course). Bus reassignments have always been out there but I'm not aware of an increase in issues with AA11.

Do you want to go back to 8B11? I can send it to you if you don't have it.

 

[Fishcrazy06]

I too was having the issue with losing my connectivity on my APEX Jr. I was under the assumption I had up to date firmware. After finding this thread I found out I did not in fact have up to date firmware. After updating I have been fine so far. I will monitor and see what happens but this appears to have fixed my issue. Just thought I would share my experience.

 

[erikkiehle]

Way to program an APEX reboot?

Way to program an APEX reboot?

Well, I'm leaving for Christmas travels in a couple days and don't have a lot of time to investigate.

For the time being, is there a command I can use to get the APEX controller to reboot itself periodically (every 6h or so)?

 

[HeneryH]

Well, I'm leaving for Christmas travels in a couple days and don't have a lot of time to investigate.

For the time being, is there a command I can use to get the APEX controller to reboot itself periodically (every 6h or so)?

I'd just open up the telnet port then you can telnet and reboot if necessary.