KZ ask Steve if he can send out a sample of the stain or a piece of the veneer depending on what they used for your stand. Looking at the pics you only have to worry about the one side. The top and back will not be seen and to seal those I would put a thin layer of silicone just to ensure no seeping of potential spills. Though if you get the stain just do it all.
If veneer I would take a blade and cut out the section impacted and replace with a new piece. You wil see the slightest seam but it would only be visible to you since you know it is there and being in the back with the lower light hitting the stand I bet it would be invisible.
I too needed a new door for my wood stand. There was the smallest imperfection in the door and I had asked for some stain to cover it. Steve said he was on it and in 2 days I had a new door instead with a hand written note saying he was sorry for the trouble and to send back the damaged door with the included shipping slip.
I rarely stand up for vendors as they should be in the business to make a customer happy but there are a select few who have gone above and beyond and as such I defend them. BRS and SC are really the only two in the aquatic world that are on my list as both have gone out of their way to help when something went wrong even if it was my fault.
Crap happens with everyone. I think you have cooled off now as you were understandably mad, depressed, and anxious all at the same time. Hopefully the convo with Steve quelled your nerves and you guys get this worked out.
Thanks SoulPatch! I have cooled off .. Sorry for the rant.
Anyway, Steve will replace the door. I was more concerned about the stability of the tank on the stand. Steve said that it will be fine.
I have attached pictures of the damage. I hope that the foam between the tank and stand evens out the damage.
I bought a touch up marker to fix furniture scrapes from the move (https://www.amazon.com/gp/product/B00BYT39O0/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1). I will test it tomorrow in daylight to match color with the stand.
I think scraping off the damaged veneer and adding a new one might be over kill. Most damage is to the top and back of the stand, the visible side seems to be fairly less damaged, a touch up pen might work.
Any ideas or thoughts?