mwladdicted
Post Count D-M-S
You're being too nice giving them the benefit of the doubt based on their old ownership under Foster and Smith. On the first page I copied my email to Drs. Foster and Smith as well as their reply and it seems as though they are taking it pretty lightly. Under the new ownership of PetCo they still continue to post WYSIWYG photos with Red Bugs. Yes bed bugs are easy to eradicate with interceptor treatment but that does not give them an excuse to sell corals with pests at a premium price. Like you said red bugs are pretty easy to eradicate why can't they do that for their customers? It is more time consuming for a hobbyist to go to a vet and have them write a script for interceptor than for Drs. Foster and Smith who also sell Interceptor on their website to do the treatment for us.
This hasnt even been confirmed from my understanding, has anyone received a coral with red bugs from LA? ever? I have yet to see one. yes I will give them the benefit of the doubt. they've treated me very well the last decade. if I've ever had an issue with a specimen I've been imidiately refunded. As to thier response email, the call center is in California. What did you expect? Not only that all I only order fish from LA, thier sps has never really been that great in my opinion. but that's just me.